Saturday, February 11, 2012

Qwest - or whatever it's called now (Century Link)

This company is  another on my "loser" list and it's going to go away at this point. I have had enough.  I have put up with years of incompetence, poor service, bad internet connections and am finally ready to just pay the price - I will have to buy a cable ready modem - and get it over with.  I WILL be trying the grass on the other side of the fence.

If it isn't any greener, then so beit, but I have had Qwest internet for too long and for too long - it goes out altogether or it goes down to half the connection speed that I am paying for.

Yes, I was on the phone with them today, again, for the 50th time attempting to get the connection speed back up to par - that's the point.  This supervisor I was speaking with stated - after I spent a bit of time telling him how I think about his company - that "it doesn't take that long to get to someone".

As if I should HAVE to get to anyone.  Their internet doesn't work as agreed and paid for as often as it does.  I have spent some time looking into Cox internet today, not that I believe it's going to be any better, but I at least have to try it once.  It's certainly a faster connection speed for only a few dollars per month more - if it works.  That's the problem I have with Qwest/ Century Link - it doesn't WORK as often as it does work.

I have had technicians out here 2 dozen times now in the last 4 years.  I am sick of having to call them to deal with connectivity issues.  SICK of it.

So, I am going to buy a Cox compatible modem that also serves as a wifi router and see what happens.  It is going to cost me $129 for modem/router combo I want, but, again.  Too much history with Qwest.  Them changing their name to Century Link has changed NOTHING about the service.  It totally sucks.

Yes, my connection has been going down for several days now - I finally contacted them today, enough is enough.  Did they fix it? Yes, this time, one of the few that has ever occured, over the phone, but it took over an hour of it.  I have been through more than enough hours of it and if I went into all of it, well, this entry would go on and on and on - 20 paragraphs at least worth.

Whatever.  There are occasions when a relationship with a company needs to be cut and this is definitely one of them.


CenturyLink Help Team said...

Hey BenB, this is B with the CenturyLink Help Team. I'm really sorry to hear that you've had such a poor experience with our service, and that we may be losing your business over it. If there's anything I can do to help, please let me know. You can e-mail me at


CenturyLink Help Team

BenB said...

Look, I am pretty much through with your company. I could tell you stories - LOTS of stories - and it isn't pretty. I only have internet with your company now. I sent you an email, but it is to a general incoming email box, so I assume quite possible you won't even reply. This is what I have come to expect with Qwest and though I have lived with it for years, enough is enough.

I have an absolutely horrible headache. But I'll get to that in  a moment. After discussing today with "people in the know", ...