Friday, May 11, 2012


So the battle with Verizon begins.
I am not going to pay for a service that does not work, and more importantly, I am NOT going to pay to disconnect a service that - does not work. I don't CARE if there is a contract, any contract whose services are rendered useless is not an enforceable contract.

Verizon customer service?  No different.  I have heard the same BS from everywhere before.  They have their regurgitated puke memorized.  They spew it out to whoever is on the line with them. Yada, yada, yada.  It is also no different than any of these other companies that, when you first call, you give the computer all this information and then when you speak to an actual person? They ask you the same information.  Then you get switched to another person that asks you - the same information.

This is my first real confrontation with this company.  But I have this kind of thing down.  They are all the same. Or mostly the same.  After I heard the attitudes, I just decided to cancel the contract.  Of course, I knew there was going to be a lot of "conversation" to get to that point.  The first lady said yes, we can do that.  Is there going to be a fee to disconnect?  We will send you a final bill.  Is there going to be a fee to disconnect?  Yes, there is going to be a disconnect fee.  "Management, please".  I did not get a manager.  I got some kind of "specialist".  I didn't listen to her for more than 2 sentences once that became clear.  "I'm sorry, I didn't ask for a specialist, I asked to speak to management".

This went on, and on, and on.  The phone I was using finally ran out of power and that call was ended.

I called back. This time, I told the computer system I want disconnect, thanks.  3 people later, I am talking to some level of management.  He offered to replace the unit and remove this month's bill.

This is the preliminary stages.  My new unit will be Fed-Ex'd to me by Tuesday, since the weekend is here. If it works - everywhere I go - I'm good with it.  When I say that, I mean, anytime it says I have 4g or 3g access, I should have some kind of internet access.  If the blooming thing doesn't work here, in the Phoenix metropolitan area, what makes me believe it is going to work up in the mountains, where it shows they have coverage, but probably 3g coverage?

I want to throw in a gem here, that has nothing to do with Verizon wireless.  My son comes to me last night and asked for advice.  Okay.  He starts telling me about this girl that wanted to go out with him.  She smokes pot and she is "loose".  He didn't know how to deal with it, but he told her flat out that if she wants to "go there", he is not interested.  He's asking me if what he did was the right thing.

Wow.  Well, he says, you have dated a lot, how would you have handled that situation?  Ummm, son, I can't tell you how to live your life, but if you are asking me?  You did EXACTLY the right thing!  That boy has a destiny in the Kingdom of Heaven and he is intent on following hard after the Lord to the point that he - maybe tempted - but not giving into it.  Amazing.

Well, whatever.  Lord willing, tomorrow going to continue to do the finishing touches on the trailer.  I may have had a day off of work today, but it was a day full of work anyway.  I did take off the cover on the trailer light pigtail and found nothing that would show cause for why the lights aren't working.  Next is to check the lights themselves.  If the bulbs are good, then off to AutoZone to buy a light tester - you touch it to the power source and a light comes on if there is power.  Ahhh, and I just found an internet sit with the pigtail clearly identified on which location does what.

Very nice.



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