Saturday, November 24, 2012

Fry's Food Stores/Shopping

I did end up going out today.
First to Home Depot.  I didn't find anything there that I was looking for so - just left.  Across the street to the AutoZone to have them plug in their computer and maybe find out why the Service Engine Soon light is on.  They determined "most likely" the cause is a bad fuel cap.  Oh.  I had,  a couple of times, a warning light come up stating that the gas cap was loose, even though it wasn't.  So, I spent the $10 and hope that will take care of the problem.  The car is running fine.

Over to Whitfill's Nursery.  Looking for the ground covering plants that the cats have destroyed to some degree - still plenty out there, but there is now a barren spot where their defecating and urinating has completely destroyed it.  They are no longer doing that there, for reasons I have no explanation for, so I am going to try replanting.

They did not have the fresh-cut Christmas trees, yet, but they did have some amazing looking live trees.  As in almost 8 feet tall live trees that looked very nice.  I didn't get one, but I am considering it.  A very good price for a tree that large and after Christmas is done, just plant it somewhere.  Maybe out front and have a permanent Christmas tree out there, lol.

Over to Fry's food stores.  I got a roast and vegetables.  In checkout, the price came up wrong.  It was not showing the sale price of 89 cents for the cut carrots, it came out to $1.69, the regular price.  Well, their policy: scanning error is free up to $5, over $5 they give you a $5 gift card.  I did not get the item for free and the lady had a bagger go check the price.  We're talking 80 cents here, not 10 dollars.  I was a bit put off by them checking the price, which, when he came back, said yes, there IS a sign there that says the sale price of 89 cents.

Well, now I have to go to the Customer Service desk to get this taken care of.  There are 7 people in line.  No way am I going to wait that long for an error on their part - the customer service desk takes forever just to get up to it.  So, I had the assistant manager paged (I prefer the GM, but not there today).  Not my regular store, either.  Individual never showed up after  2 pages in a couple of minute's time.  No call to say why he isn't coming, nothing.  Finally, she says she's going to page him again. Don't bother, I am not going to wait another second for this individual.

Instead, I simply called the store.  Yup, I headed to my car and called the store from the number on the receipt.  The man finally got on as I was driving home, actually.  He gave his excuse - which I didn't find to be a valid one (if he isn't available but knew he was being paged, why not just call up and tell them that?) - Mr. Torrence was his name.  Oh, he states, I would have taken care of this situation.  Really? Do you think I have all day long to wait for something like this, or perhaps should have to wait 20 minutes in a line at the customer service desk?  He had no reply to that.

I just informed him I would be calling corporate headquarters on Monday and yes, I would be asking for a gift card to be sent to my home.  Again.  Not the first time.  I did wish him a nice day and then ended the call.

Is it worth it?  At least one person I know that reads my blog would say no and then proceed to tell me about myself. Yes, it is worth it. First, to get the lady that had an 80 cent error on the ticket "retrained".  For that low amount of money, they just let you have it.  My "story" about it being on sale was verified, but my interaction with Fry's Food Stores in the past has been for something where the discrepancy is that low, just give it to the customer.  Follow your own GM's guidelines. Second, because I didn't get the store's policy of getting the item free for incorrect scanning.

I usually come out well ahead in such things when the store acts in such a way to cause' far more problems than 80 cents is worth.

Whatever, that's long since over, I will have a 5 or 10 minute conversation on the phone with Fry's headquarters on Monday and then we'll see what happens.  Meanwhile? I have plants to put in the ground and need to decide on that tree.  I don't know how long they are going to have those nice, full looking trees around before people come and zap them up.

G'day.

ben

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