An hour and 15 minutes on the second call wasted with T-Mobile yet again. That is how long it took, being flipped around from person to person, before someone could finally identify what was going on.
The problem was that the wifi located in the laundry room wasn't working. The issue, as I found out the other day, is that it isn't listed on anything in my T-Mobile account, as I searched it out. The reality is: it's either a completely separate account of which I have no access to or they discontinued the account altogether.
Neither was improbable, not with this company. After talking to a myriad of people, one finally figured out that "you haven't paid your bill in 2 months". Oh really? Is this the same s*** as telling me that I didn't make a payment at all? In fact, they didn't want to hear all of it. The entire story would take 30 minutes to tell. I was giving a synopsis of it and the first person I talked to didn't want to hear about it and continue to interrupt me.
Manager please. I won't waste my time with people who don't have the same respect I am giving them in hearing them out.
I did eventually find a person that went through the entire history, account and fixed everything - I think. I dunno, she wanted me to confirm things I couldn't confirm. The reason being the system wanted to send a text to my other phone, of which I didn't have with me, and so, she just ended up saying it works, when you get to your other phone, just have it send the text again.
So, yes, they did indeed have a completely separate account of which I thought was connected to my primary account. The bill is certainly big enough, I didn't know I wasn't paying for the one, single Gateway internet device. That's all that is on that account. It was also determined that my billing was being sent to "another email". Which email? I listed off the 3 emails I use for accounts and none of them were the one she was referring to.
Well what is this email you are talking about? Well I'm sorry, we can't divulge that information. No, but you can sure as h*** shut the account down, ding me with a late fee and a reconnect fee? So you are sending the bill to the wrong person and you think little old me is going to pay for your errors? You do know I have never received a bill either through email or snail mail from you ? Which is why I thought it was connected to my primary account?
She finally went ahead and deleted the late fee but, she said, since it's a business account, I'm going to have to speak to the billing department. I knew right away this wasn't going to go well, having to start this all over again speaking to someone else in a different department that has no idea what is going on.
And so it was. I'm not going to bother going into all of that. Too exasperating. The end of the story was I was canceling that account. The heck with it. I'll figure something else out. Seriously, I was at that point. I'll keep everything else, just cancel that account altogether, I am not paying a reconnect fee for your errors. The next thing I know, the fee was not only eliminated, they gave me a $25 credit to my account. Gee, why didn't you do that in the first place? I thought anyway, at that point I was speaking with a manager who apparently had a bit more of a mind for this kind of thing - and juice to make anything happen - than the employees under her.
So, I gleefully paid the account down to zero and then was informed my next bill would be $30 with the credit. Great, and please, right now, make this an auto pay. That is how I do everything, auto-pay. Gladly!
That is the only thing of substance I have done today besides folding socks, lol. You see, I was informed that there was nothing wrong with the account last week or the week before, whenever it was, when I called about the thing not working. It's just the old style Gateway, he told me - which it definitely is, pile of junk but that's a different story - and they break a lot. True, but after research, it became evident that something "else" was afoot here.
Whatever. I have the first load tomorrow. I dunno why my manager decided to give me 2 days off, I didn't even hesitate, yes! .... when he called me yesterday asking if I would take a Friday load instead. And then I told him I wanted Sunday off, regardless. Ok! Sunday off as well! Yes. They owe me. And then the office worker called today. "We have a gift card for you, do you want me to send it to you?". A gift card for what? Well, you got a clean inspection, we give a $25 gift card whenever that happens! Ok, yes please.
It's a little after 8:00 pm and I am at the point of calling it a day. Working on my second set of 100 pushups for today as well. As expected, very difficult. Not sure I will make it through all of them, whatever happens, I won't be too upset with myself about it. Forgot last night, oh well, made it up this morning but doing more workout after all I did this morning is definitely pushing it!
