Fry's Food Stores/Krogers Piss Poor Customer Service

This has gone on long enough.
Fry's Food Stores - all of them that I have visited which are more than 2 handfuls - have self-serve checkout.
Fry's does away with having more checkout lanes open by having up to 8 self-serve checkouts at the Fry's I go to - which is at 48th Street and Baseline in Tempe, Arizona.

Fry's obviously assesses they will save hoardes of money by having "fully" 2 full-serve cashiers operating while having anywhere from 4 to 8 - depending on the time of day and estimated amounts of customers coming through the self-serve checkouts.

This means that me, the consumer, is standing there at a computer screen, operating software generated so that even - well anyway, most people can use the software and successfully use the system to ring up their own goods and check themselves out.

Right?

Wrong. Period. End-of-story after being subjected to this S*** for at least a couple of years now.

The software generally will come up with a screen saying that a rep has been notified that you need help - when you didn't ask for help. You were buzzing along, putting the items on the scale, waiting the short period it takes for the computer to identify that the weight the scale shows increased by the item you put on there corresponds with the input that - whoever is responsible in the world of Fry's Food
Stores - has already pre-determined.

It is quite obvious that that software is totally FLAWED. Put an item on the scale and a hold-screen flashes up? Whose fault is that, the consumer's for flawed input?

But this isn't the worst of it. Oh nooooo, not at all. The worst of it is waiting for the one person attempting to help 8 people get to YOU. Oh, wait a minute, that's not always true, is it? In fact, MOST of the time it is not. The person responsible for making sure that hold-screens coming up are taken care of - ISN'T PAYING A DAMNED BIT OF ATTENTION TO THE FREAKING SCREENS - as evidenced yesterday by the fully FOUR Fry's employees standing at those "Command Screens" is what I call them, TOTALLY ignoring the screens, laughing and hoot-lawing it up.

I intend on taking videos of this SHIT from here on out and posting them on YouTube and let the whole world see that what I am saying is not a bunch of bahooey. I am SICK of the bullshit, and that's what it is, PURE, unadultered but totally analfied BULLSHIT.

If you are going to continue to treat your customers that way, I suggest you get RID of the self-checkout and revert back to the "old-fashioned" way of doing things. Oh, that doesn't work out too well, either, does it? I saw fully 8 people in the 2 available full-service checkout lines today. If I had been waiting in that mess, I would have walked straight to the manager's office and demanded more cashiers, even if it meant HIM getting out there and doing it.

I don't see Safeway treating their customer in such a foul manner. They don't HAVE self-checkout, instead, they keep adding more and more personel to open up more cashier lanes as needed - and yes, I have seen the GM of the store on MANY occasions checking out customers. I do MOST of my grocery shopping at Fry's, but I am doing 20% of it elsewhere. That figure has gone up since what I used to do and I will increase it to 50% if the level of "service" at their stores continues.

The real blow, however, will come when I start posting videos of this junk going on on multiple websites.

Oh, and there is the "other" problem that persists: the alarms going off when people walk out the door. Do you people at Fry's think that is some kind of joke? MOSTLY customers that aren't stealing ANYTHING are being "caught". It's offensive and I will not stop at it if it goes off, but I have learned to find those metal with plastic coating strips and just take them off, THROW THEM ON THE FLOOR, before walking out of the store.

I intend on standing in the full-service lanes from now-on. If there are more than 2 of them ahead of me, I am going to complain to management. Or, alternately, if I see 1 person attending more than 4 stations at the self-service checkout, I know for a fact from Fry's corporate that their policy is TWO attendants for both sides of the deal going on. I will post videos of it - however long or short - and post them over and over and over until Fry's - takes action.