Fry's Food Stores

Yes, another entry about Fry's Food Stores, but this time I give them kudos. I bought some chicken leg quarters there earlier this week which had an expiration date of - use by today, actually. I opened it 2 days ago and that fowl smelled REALLY foul.

I don't do rotten chicken, no way, no how, no nothing. I kept forgetting to take it back with me to exchange it. So, today, I figured I would at least try asking and seeing if I could exchange it sight unseen. I rarely - and I mean rarely - return anything to Fry's. I think this dude I asked was actually the newest general manager of that store. I do miss Kim, the guy that was running that place for a long time. Apparently - coming from several store associates - Fry's has some sort of policy to move managers around every couple of years.

I will not give them kudos for that. I like the idea of knowing the people that work there and having some sort of business relationship. In the 5 years I have been going to that store, I estimate I have spent a minimum of 25 grand there. $500 minimum per month times 12 months times 5 years. That's actually 30k, my estimates are on the conservative side.

Regardless, I asked the manager about the chicken - do I have to bring back the rotten stuff or can I just get a fresh package sight unseen? I was totally honest about it, it was a package of the cheap stuff at 74 cents per pound, a loss of a little over 3 bucks for the package I had purchased. He walked with me to the back of the store, picked up a package, took it to the front, bagged it and said have a nice day.

I consider that good customer service. Prolly he didn't even have to do that, in fact I'm pretty sure they want to see either the receipt or the rotten merchandise. So, Fry's, hats off to you for today's visit. Amazingly, in the last few months, even a couple of workers that usually have some pretty consistent, sour attitudes have also brightened up considerably. Nice job. I was going to complain the other day about their 93% lean ground beef on sale for less than 2 bucks per pound - a good deal for that kind of meat - but I didn't feel like going to the trouble. Fry's seems to make a habit out of advertising something at a great sale price and then - not having the product available when you show up. No, they didn't have any - at all.

Anyway, onto Fry's Electronics. My attempted trip there today met with a 3/4 mile backup of traffic on Baseline road. My keyboard failed - again - had to replace it - again. I couldn't believe the amount of traffic, like rush hour on a weekday afternoon with people coming home from work. Took an entirely back route to the store which is less than 2 miles from my house. That store was PACKED with people. You'da thought it was Christmas in February. The line was over 100 feet long to pay.

I can only say my trips to anywhere today are over with. I have no desire, whatsoever, to fight that kind of traffic. This keyboard is different than my old one and I am finding it troublesome trying to get my fingers used to the smaller keys.

Anyway, I'm off to the back yard to finish a fencing project I started this morning. For all you Fry's execs that read this journal - I know of at least 2 when I post anything about Fry's Food Stores - thumbs up for today's visit.

G'day.

ben