I made the dreaded call to direct tv.
I bypassed the Philippine Islands and the people they have over there that are manning the incoming call centers.
I got connected to - a particular department that I now call or ask for not naming it here, thanks - and then got into a conversation with a man who eventually said no, he couldn't help me..

Thanks, your manager, please?  You can always tell they don't like that question, but when I ask, it's not going to be anything else, I have determined that only management can help me - if they can or will - so let's get on with it.

Manager gets on the phone and we get into an extended - very, very long - conversation.  But by the end of it, we were talking fishing, this that and the other thing.  The man was very generous, is all I can say, well, all I will say.  He helped me out and that's that.

I still think Direct TV is over priced and at some point, I will probably switch to either Cox or Dish Network - or some other new thing called Prism TV, just heard about it on a radio ad.  Probably won't go with the new one if it's originated by who I think it is.  Oh, yes, just looked it up: Century Link. I equate Century Link's customer service right "up" there with Direct TV, possibly even worse.  I just dumped Century Link and won't be going back anytime soon.

G'nite, it's my bedtime : )

ben