You get home after a looooong day at work and you sometimes just want to be left alone. I mean, 11 hours today, straight, working my @$$ off from the time I started til' the minute I ended. It was that kind of day - most of them are, actually, but they don't normally go on that long.
I walk through the door and not 5 minutes behind that the kid that walks the dogs comes walking in. I was in no mood. I finally had to tell him that I am tired, had a long day at work, PLEASE. Well, teenagers don't get hints, I guess. He went into the living room and started messing with the dogs. Again, PLEASE stop, now.
This kid hangs around for 1 hour and 20 minutes. I hate to be rude and tell him to leave, so I just hoped he would do it on his own. He finally did. RIGHT after that, a tenant comes out and starts cooking. Oh my gosh. I start hearing this story about how Lynnette crashed into a telephone pole last night, I guess it was, because she didn't want to wait for the bus. Now her bike is trashed and so is she, apparently. I haven't seen her, I don't really know.
I dunno.
There are times when living in a shack sounds better than having all these people around. I can normally put up with it, but incredibly, people don't get the clue when I am not in the mood to talk. Do I HAVE to be sociable 24 hours a day in my own home? Are you? No, you say, but I don't rent rooms to people. So what. I don't go to their bedroom doors and start knocking, either.
Ahhhhh, whatever, I'm just cranky. Going to go to bed early tonight. I will have another long day tomorrow, probably not as long as today, but it is already filled up as far as stuff to do in the truck routing system goes. It was nicely chilled outside all day long today. I don't think the high was over the mid 50's. Very nice, indeed.
Driving back to the yard today in heavy traffic. Took off from a light and had gotten my speed up to where I was behind the vehicle in front of me. There is a lane to the right of me - but it ends. Everyone knows it ends cause' it is WELL posted. But, people try to use it as a passing lane and cut other drivers off, anyway. All the time. Well, this guy in this pickup truck comes flying up beside me. The lane ends - but not for about another 200 or more feet. He starts coming over - into my lane - into ......me! I had nowhere to go and I just kept driving. The driver is either going to get the clue that he is going to slam into my truck and back off or - he is going to slam into my truck.
People see trucks and use them as cut points. They don't care what they do directly in front of you, either. Cut you off with half a car's length distance and then slam on their brakes to avoid rear-ending the car in front of them, notwithstanding the fact that they are causing me to apply heavy pressure to the braking system on the truck in an attempt to avoid a collision because they are too freaking stupid to understand that what they have just done in cutting me off in a semi truck is akin to an elephant stamping on an ant in "elephant traffic".
More likely, they don't give a damn. The driver backed off and got behind me, which is what he should have done in the first place. Actually, the lane he was in was a turning lane, not a passing lane and it is - as I said - clearly marked.
Highway Patrol. Came flying up beside me in the HOV lane today and camped out beside me. No clue. Well, yes, a clue. He's inputting information into a computer - taking the number off the door. That particular number identifies the company, not the truck. What comes up is the company's standing in the newest system they have, which identifies where the company is at in terms of compliance. Long story not going to go into, it's all on the net anyway. I wasn't speeding, I WAS too close to the car in front of me but only because that driver saw the cop and hit the brakes, hard. I let the safe distance accumulate again. A few minutes of this and he sped up - way up and took off down the highway.
I am, at this point, doing whatever I can to simply avoid Highway Patrol and all the rest of the law enforcement agency's Commercial Vehicle Enforcement officers driving particular style vehicles. The cities have them, the county has them, the state has them oh and let's not forget about the Feds. I had the wonderful pleasure of being pulled over at random by Feds once. An hour and a half.
The reason for avoiding them - not at ALL costs but certainly as much as possible - is the endearment for preservation of job.
Anyway. It's almost my bedtime, a bit earlier than usual, yes. I had some strange dreams last night - but entertaining once I woke up and thought about it, lol. Dreams can have you or others doing things that are physically impossible to do, lol.
Later.
ben
Tuesday, February 14, 2012
Tuesday 2/14/2012
I get it now why this other guy was so adamant about sending the computer in versus having a tech come out and do it: so he could make me eat it. He had claimed that I had verbally abused his buddy associate by using profanity and this, that and the other thing. I calmly replied that I had not used any profanity, not even the hint of it and that she was the one that hung up on me after insisting that I wasn't "her" customer, she therefore couldn't and wouldn't answer my questions.
I could be way off on that guess. The guy clearly didn't want to talk to me, which is unfortunate for him because I will be calling him back and asking him about the extended warranty. I will be calling the manager from Denver back and thanking him for his intervention - once I get my laptop back, that is. Whatever the case, I do expect to see it landing soon.
Umm, I just looked: I finally got automated email apologizing for "delay" (in reality, this thing should have been done and sent back to me by last MONDAY) and that it may take a while longer to get it shipped out to me.
Well I just burned up my pre-work hour and now I have to leave. A huge order to pull this morning, I know the manager didn't get it all done, so I will be busy today : )
G'day.
ben
I could be way off on that guess. The guy clearly didn't want to talk to me, which is unfortunate for him because I will be calling him back and asking him about the extended warranty. I will be calling the manager from Denver back and thanking him for his intervention - once I get my laptop back, that is. Whatever the case, I do expect to see it landing soon.
Umm, I just looked: I finally got automated email apologizing for "delay" (in reality, this thing should have been done and sent back to me by last MONDAY) and that it may take a while longer to get it shipped out to me.
Well I just burned up my pre-work hour and now I have to leave. A huge order to pull this morning, I know the manager didn't get it all done, so I will be busy today : )
G'day.
ben
Monday, February 13, 2012
HP And My Laptop
I had all but admitted defeat on this one. That's because of the unbelievable attitudes with that company that I received across the board. Umm, excepting on individual, the manager from Denver.
The only thing I had definitively concluded was that I was NOT going to pay them $359 to have a new LCD screen put on the thing and if that mean voiding the warranty, who cares. If that was the price everywhere, it probably would not have gotten fixed. Instead, I had received quotes for $125 and $150 to replace the screen - screen included in that price.
Well, as one of my final attempts, I called the guy from Colorado who did not answer, of course, since it's his off days, and left a message. The message was plain and to several points. Why is your company wanting to charge me $359 to replace a screen on a computer that I bought for not much more than that? When I have found 2 places already, locally, that will do it for a third of the cost? And other things. I actually did not expect to hear a reply from him, but I will try all avenues available until it becomes obvious that I am wasting my time.
Again, this was one situation where I was throwing in the hat. I lost, they won. I have a great track record with the W's and VERY few L's. And frankly, to pay $125 to fix it really wasn't the end of the world for me.
So, it was with great surprise - really it was - to get a call from home today while I was at work and hear Lynnette on the other end of the phone telling me a man named **** had called from HP and told Mark, who had taken the call, to give me a message.
Ohhhh, and what message was that? I imagined being told to f*** off or something that says that without actually saying it. Lol. The man said that the computer was going to be fixed today, post haste and that they would have it sent back to me asap. Reeeeeeally?
Hmm, maybe putting up with all that BS from people in India and the Philippines was worth it after all. I was hung up on; interrupted countless times; attempts to belittle me after I would ask them to speak to their manager; on and on and on. I wonder if I am going to get the extended warranty as well - for free, of course. I'll wait until I have my computer in-hand before I attempt to even address that one. That idea came from the guy that was handling my case, not the dude from Colorado. However, it was the dude handling my case that came up with the $359 figure, according to the person in the Philippines whose accent was so thick, I had to ask her to repeat herself frequently.
I'm guessing that this won't ever happen again with this company, be happy that I got what I am getting for free and that is that. Yes, happy. Especially after being told that it will not be fixed unless I ante up the $359, to which I loudly laughed. Yeah, right. I'll go out and buy another laptop - from a different manufacturer - before I do that, I replied as curtly as the statement was made to me.
Let's just put it this way: HP has some serious customer relation problems. Allegedly, many customers have complained about the treatment they received from the call centers in India and the Philippines. If you're going to have call centers in different nations, you better darn well make sure that the people that are employed speak FLUENT English and that their culture and way of seeing things isn't going to obscure the way they treat us - HP's customers. The only thing getting an attitude from these people makes me want to do is not ever buy anything from their company again. I will rethink that now that I found out at least ONE person in that entire company agreed with me and actually had the juice/power to do anything about it.
The only thing I had definitively concluded was that I was NOT going to pay them $359 to have a new LCD screen put on the thing and if that mean voiding the warranty, who cares. If that was the price everywhere, it probably would not have gotten fixed. Instead, I had received quotes for $125 and $150 to replace the screen - screen included in that price.
Well, as one of my final attempts, I called the guy from Colorado who did not answer, of course, since it's his off days, and left a message. The message was plain and to several points. Why is your company wanting to charge me $359 to replace a screen on a computer that I bought for not much more than that? When I have found 2 places already, locally, that will do it for a third of the cost? And other things. I actually did not expect to hear a reply from him, but I will try all avenues available until it becomes obvious that I am wasting my time.
Again, this was one situation where I was throwing in the hat. I lost, they won. I have a great track record with the W's and VERY few L's. And frankly, to pay $125 to fix it really wasn't the end of the world for me.
So, it was with great surprise - really it was - to get a call from home today while I was at work and hear Lynnette on the other end of the phone telling me a man named **** had called from HP and told Mark, who had taken the call, to give me a message.
Ohhhh, and what message was that? I imagined being told to f*** off or something that says that without actually saying it. Lol. The man said that the computer was going to be fixed today, post haste and that they would have it sent back to me asap. Reeeeeeally?
Hmm, maybe putting up with all that BS from people in India and the Philippines was worth it after all. I was hung up on; interrupted countless times; attempts to belittle me after I would ask them to speak to their manager; on and on and on. I wonder if I am going to get the extended warranty as well - for free, of course. I'll wait until I have my computer in-hand before I attempt to even address that one. That idea came from the guy that was handling my case, not the dude from Colorado. However, it was the dude handling my case that came up with the $359 figure, according to the person in the Philippines whose accent was so thick, I had to ask her to repeat herself frequently.
I'm guessing that this won't ever happen again with this company, be happy that I got what I am getting for free and that is that. Yes, happy. Especially after being told that it will not be fixed unless I ante up the $359, to which I loudly laughed. Yeah, right. I'll go out and buy another laptop - from a different manufacturer - before I do that, I replied as curtly as the statement was made to me.
Let's just put it this way: HP has some serious customer relation problems. Allegedly, many customers have complained about the treatment they received from the call centers in India and the Philippines. If you're going to have call centers in different nations, you better darn well make sure that the people that are employed speak FLUENT English and that their culture and way of seeing things isn't going to obscure the way they treat us - HP's customers. The only thing getting an attitude from these people makes me want to do is not ever buy anything from their company again. I will rethink that now that I found out at least ONE person in that entire company agreed with me and actually had the juice/power to do anything about it.
Sunday, February 12, 2012
Sunday 2/12/2012
Umm, well, here we are.
Sunday. No more NFL football.
Not a big fan of basketball anymore, not because I don't like the game but because of the abundant, stupid, selfish attitudes of the players. I have never liked soccer. Hockey I watch once in a blue moon. Baseball I also steer away from, though I used to be an avid fan.
No great loss, just musing. Went to church today and the guest speaker was back for round 2. Good sermon, but I am considering leaving the church altogether. I have never been a fan of the cliques in church. I saw them when I was a leader in the church and balked at it. People get into these little groups and will not go beyond them. I never thought it was anything Christian to engage in such and now on the receiving end of it, I definitely don't think it is now.
Receiving end meaning these people have been together for years, it's a church plant from Memphis, Tennessee. I cannot find a way into any of it, though I have tried. These people want to impact the Tempe area, yet they can't even find a way to reach out to people that come to their own church. Heck, I'll even name the name of it: Freedom Gate Church of Tempe, Arizona.
When I was in a different place in church - before the divorce and meaning I was a part of the leadership - I made it a point to reach out to new people and do whatever needed to be done to make sure they were made a part of it, if that's what they wanted. I would drag other members into it with me just because I felt so strongly about it. Who wants to go to church and feel like an outsider forever? That was the reason I went to such great lengths at the time and now? Doesn't seem like I can catch a break at this place.
Cliques may be a part of human life, but that doesn't make it right for the Christian church. Well, it's been 7 or 8 months of going to this church but I might as well be a newcomer that showed up for the first time this morning. The lack of engagement is astounding. I saw another guy that had started coming regularly to the church who was also in the same predicament. I reached out to him, but he ended up leaving as well as others I have noted that have come and gone.
I listen to their grand plan of impacting Tempe, but as long as they are stuck in their little groups and would rather not be bothered by "outsiders", they aren't going to go anywhere. Just an observation from - an outsider.
Of course, that information will never hit the ears of the people it needs to hit, I am just venting. I sat alone, eating at a table today, while the little cliques all enjoyed the company of their friends. I felt like throwing the food in the trash can - I am not poor, I can buy my own food - the point of eating "with" others is the "fellowship" aspect. It was even more amazing that people were standing or sitting there, staring at me, as if I was an alien that just landed from outer-space. Am I having a pity party? I dunno, maybe. It's just that I have been involved with the church for quite a long time now - sans 7 years of visiting churches here and there but not really wanting anything to do with it until I came to this church and resolved in myself that I would become a part of it as much as I could.
I am beginning to revert back to the mindset of: "I can visit a church here and there" mode. I could go about this in a totally different way. People ask you how you are doing at this church? I could look them in the eye and tell them that they are asking a question that they could care less whether they hear the answer or not. Lol. I could reply that they are only asking that question to make the appearance of actually caring. See, I have seen this in the Christian church for decades, it's nothing new. I would challenge any pastor to tell me I am wrong, number 1 and number 2, that anything is ever done to change it. And, when I first started noticing this phenomenon over 2 decades ago, that's when I decided I would do my best to INCLUDE people, not just give them a passing "gee, nice to see you" and move on stance.
Whatever.
I dunno if I will be going back next week. If I do, it might be on a more confrontational clause. Is it worth it?
Maybe. They want to sit there and talk about their vision for this area, endlessly, yet they don't even see what's going on in front of their faces. That would be the only point to it. Yet, in my mind, I know it would be a waste of time and energy, so why bother.
Well, it's outside to the great blue yonder. Beautiful day out there and I have some things I want to get done.
G'day.
ben
Sunday. No more NFL football.
Not a big fan of basketball anymore, not because I don't like the game but because of the abundant, stupid, selfish attitudes of the players. I have never liked soccer. Hockey I watch once in a blue moon. Baseball I also steer away from, though I used to be an avid fan.
No great loss, just musing. Went to church today and the guest speaker was back for round 2. Good sermon, but I am considering leaving the church altogether. I have never been a fan of the cliques in church. I saw them when I was a leader in the church and balked at it. People get into these little groups and will not go beyond them. I never thought it was anything Christian to engage in such and now on the receiving end of it, I definitely don't think it is now.
Receiving end meaning these people have been together for years, it's a church plant from Memphis, Tennessee. I cannot find a way into any of it, though I have tried. These people want to impact the Tempe area, yet they can't even find a way to reach out to people that come to their own church. Heck, I'll even name the name of it: Freedom Gate Church of Tempe, Arizona.
When I was in a different place in church - before the divorce and meaning I was a part of the leadership - I made it a point to reach out to new people and do whatever needed to be done to make sure they were made a part of it, if that's what they wanted. I would drag other members into it with me just because I felt so strongly about it. Who wants to go to church and feel like an outsider forever? That was the reason I went to such great lengths at the time and now? Doesn't seem like I can catch a break at this place.
Cliques may be a part of human life, but that doesn't make it right for the Christian church. Well, it's been 7 or 8 months of going to this church but I might as well be a newcomer that showed up for the first time this morning. The lack of engagement is astounding. I saw another guy that had started coming regularly to the church who was also in the same predicament. I reached out to him, but he ended up leaving as well as others I have noted that have come and gone.
I listen to their grand plan of impacting Tempe, but as long as they are stuck in their little groups and would rather not be bothered by "outsiders", they aren't going to go anywhere. Just an observation from - an outsider.
Of course, that information will never hit the ears of the people it needs to hit, I am just venting. I sat alone, eating at a table today, while the little cliques all enjoyed the company of their friends. I felt like throwing the food in the trash can - I am not poor, I can buy my own food - the point of eating "with" others is the "fellowship" aspect. It was even more amazing that people were standing or sitting there, staring at me, as if I was an alien that just landed from outer-space. Am I having a pity party? I dunno, maybe. It's just that I have been involved with the church for quite a long time now - sans 7 years of visiting churches here and there but not really wanting anything to do with it until I came to this church and resolved in myself that I would become a part of it as much as I could.
I am beginning to revert back to the mindset of: "I can visit a church here and there" mode. I could go about this in a totally different way. People ask you how you are doing at this church? I could look them in the eye and tell them that they are asking a question that they could care less whether they hear the answer or not. Lol. I could reply that they are only asking that question to make the appearance of actually caring. See, I have seen this in the Christian church for decades, it's nothing new. I would challenge any pastor to tell me I am wrong, number 1 and number 2, that anything is ever done to change it. And, when I first started noticing this phenomenon over 2 decades ago, that's when I decided I would do my best to INCLUDE people, not just give them a passing "gee, nice to see you" and move on stance.
Whatever.
I dunno if I will be going back next week. If I do, it might be on a more confrontational clause. Is it worth it?
Maybe. They want to sit there and talk about their vision for this area, endlessly, yet they don't even see what's going on in front of their faces. That would be the only point to it. Yet, in my mind, I know it would be a waste of time and energy, so why bother.
Well, it's outside to the great blue yonder. Beautiful day out there and I have some things I want to get done.
G'day.
ben
Saturday, February 11, 2012
Qwest - or whatever it's called now (Century Link)
This company is another on my "loser" list and it's going to go away at this point. I have had enough. I have put up with years of incompetence, poor service, bad internet connections and am finally ready to just pay the price - I will have to buy a cable ready modem - and get it over with. I WILL be trying the grass on the other side of the fence.
If it isn't any greener, then so beit, but I have had Qwest internet for too long and for too long - it goes out altogether or it goes down to half the connection speed that I am paying for.
Yes, I was on the phone with them today, again, for the 50th time attempting to get the connection speed back up to par - that's the point. This supervisor I was speaking with stated - after I spent a bit of time telling him how I think about his company - that "it doesn't take that long to get to someone".
As if I should HAVE to get to anyone. Their internet doesn't work as agreed and paid for as often as it does. I have spent some time looking into Cox internet today, not that I believe it's going to be any better, but I at least have to try it once. It's certainly a faster connection speed for only a few dollars per month more - if it works. That's the problem I have with Qwest/ Century Link - it doesn't WORK as often as it does work.
I have had technicians out here 2 dozen times now in the last 4 years. I am sick of having to call them to deal with connectivity issues. SICK of it.
So, I am going to buy a Cox compatible modem that also serves as a wifi router and see what happens. It is going to cost me $129 for modem/router combo I want, but, again. Too much history with Qwest. Them changing their name to Century Link has changed NOTHING about the service. It totally sucks.
Yes, my connection has been going down for several days now - I finally contacted them today, enough is enough. Did they fix it? Yes, this time, one of the few that has ever occured, over the phone, but it took over an hour of it. I have been through more than enough hours of it and if I went into all of it, well, this entry would go on and on and on - 20 paragraphs at least worth.
Whatever. There are occasions when a relationship with a company needs to be cut and this is definitely one of them.
If it isn't any greener, then so beit, but I have had Qwest internet for too long and for too long - it goes out altogether or it goes down to half the connection speed that I am paying for.
Yes, I was on the phone with them today, again, for the 50th time attempting to get the connection speed back up to par - that's the point. This supervisor I was speaking with stated - after I spent a bit of time telling him how I think about his company - that "it doesn't take that long to get to someone".
As if I should HAVE to get to anyone. Their internet doesn't work as agreed and paid for as often as it does. I have spent some time looking into Cox internet today, not that I believe it's going to be any better, but I at least have to try it once. It's certainly a faster connection speed for only a few dollars per month more - if it works. That's the problem I have with Qwest/ Century Link - it doesn't WORK as often as it does work.
I have had technicians out here 2 dozen times now in the last 4 years. I am sick of having to call them to deal with connectivity issues. SICK of it.
So, I am going to buy a Cox compatible modem that also serves as a wifi router and see what happens. It is going to cost me $129 for modem/router combo I want, but, again. Too much history with Qwest. Them changing their name to Century Link has changed NOTHING about the service. It totally sucks.
Yes, my connection has been going down for several days now - I finally contacted them today, enough is enough. Did they fix it? Yes, this time, one of the few that has ever occured, over the phone, but it took over an hour of it. I have been through more than enough hours of it and if I went into all of it, well, this entry would go on and on and on - 20 paragraphs at least worth.
Whatever. There are occasions when a relationship with a company needs to be cut and this is definitely one of them.
Saturday 2/11/2012
Well, now that I have as much of the HP situation done as I can for today - I waited for a week to hear from them - now I can move on to other things.
Lynnette is coughing, hacking, coughing away. Has been for days. I had asked about the use of cough syrup, I didn't get an answer.
Hmmm.
Well, whatever, I don't want her walking around the common areas of the house hacking away like that, I don't want to get sick and I don't want anyone else to get sick, either, is all I can say about it.
I was going to have that kid come over and do some yard work today, but, his phone isn't working and he hasn't responded to my email, so that is also going to get blown off.
Which leaves me to find a new mattress for the travel trailer and also get up on the roof and begin work on the other roof vent that needs replaced. I have the vent, just gotta get up there and get to work! It's only 10:00am and I am waiting until it warms up bit more before doing that.
I am hoping to get a nice, used mattress for around $100. Delivered. lol. I can get a new one for $150 but we're not talking Sealy for that kind of money. Not in a big hurry to do that, but - on the other hand - wanna get it done while the money is available to do so. There is no mattress in that trailer currently.
Caleb is still having sleep issues - can't help him with that unless he wants to go to a doc and get sleeping medication. At his age? I slept through the night. In fact, I didn't start having sleeping issues until I got divorced at the age of 41. I have always been a light sleeper, but I found ways around that problem by using ear plugs and a fan to cover up noise at night.
Church service last night was a bit different. The guest speaker had everyone come up front and we all prayed. There was no sermon. I'm not complaining or saying it was bad, just saying it was definitely different.
That's it. I have a pond filter I need to disassemble and clean out. Not the funnest thing on earth but it's really the only thing I ever really have to do to maintain it. Other stuff I can or cannot do - if I wanna, lol. I actually can let the filters go for extended lengths of time, but then it gets so filled up with fish waste that it's very difficult to clean out with all the goo. Yuck.
Lynnette is coughing, hacking, coughing away. Has been for days. I had asked about the use of cough syrup, I didn't get an answer.
Hmmm.
Well, whatever, I don't want her walking around the common areas of the house hacking away like that, I don't want to get sick and I don't want anyone else to get sick, either, is all I can say about it.
I was going to have that kid come over and do some yard work today, but, his phone isn't working and he hasn't responded to my email, so that is also going to get blown off.
Which leaves me to find a new mattress for the travel trailer and also get up on the roof and begin work on the other roof vent that needs replaced. I have the vent, just gotta get up there and get to work! It's only 10:00am and I am waiting until it warms up bit more before doing that.
I am hoping to get a nice, used mattress for around $100. Delivered. lol. I can get a new one for $150 but we're not talking Sealy for that kind of money. Not in a big hurry to do that, but - on the other hand - wanna get it done while the money is available to do so. There is no mattress in that trailer currently.
Caleb is still having sleep issues - can't help him with that unless he wants to go to a doc and get sleeping medication. At his age? I slept through the night. In fact, I didn't start having sleeping issues until I got divorced at the age of 41. I have always been a light sleeper, but I found ways around that problem by using ear plugs and a fan to cover up noise at night.
Church service last night was a bit different. The guest speaker had everyone come up front and we all prayed. There was no sermon. I'm not complaining or saying it was bad, just saying it was definitely different.
That's it. I have a pond filter I need to disassemble and clean out. Not the funnest thing on earth but it's really the only thing I ever really have to do to maintain it. Other stuff I can or cannot do - if I wanna, lol. I actually can let the filters go for extended lengths of time, but then it gets so filled up with fish waste that it's very difficult to clean out with all the goo. Yuck.
My Broken Laptop - Hewlett Packard Substandard Service
I hadn't received any kind of contact from HP - at all - since I sent it in excepting an automated email saying that they had received it.
Getting annoyed with it, I went back into that email and found a link to their site to check the status of the repair.
Going to that site and inputting the required information, a screen comes up telling me that the LCD screen is cracked and that it was going to cost $359 to repair it.
$359.00??!!!
I then attempted to call the case manager in their executive department - closed on weekends. Then tried calling their main 800 number. Besides the endless prompts - which I have now figured out how to get around - you get routed to either India or the Philippine Islands. Indian accents, as I have repeatedly stated on this blog, are so thick and heavy it is often times difficult to understand anything they are saying.
I basically got hung up on a couple of times from that side of the world as I asked to speak to someone who actually speak intelligible English. I guess that doesn't go over too well with them.
I then started connected to the Philippine Islands. Their accent is readily recognizable. It has a high-pitched, irritating twang to it. Perhaps the irritation is with the company itself, I don't know, but they don't really speak English too well, either. After 4 more attempts with them, I finally got a lady that - about half English speaking I would estimate.
She gets back on the phone after taking my information which I had to repeatedly give to her and tells me the same thing: cracked LCD screen, you have 2 options. Pay me $359 now, over the phone or we can just send it back to you. Well I can tell you right now that I ain't paying $359 to have a computer laptop screen fixed, I will find some way to get it done cheaper (which I already have, thank you).
I ask to speak to her supervisor, which is when she starts getting cranky with me. Note that I wasn't asking to speak to her supervisor about HER, but about the situation. Here's my guess, and it's probably right on: anytime you end up speaking with a supervisor in that particular company, it's a ding on the rep that couldn't solve your problem. Many companies are like this. Instead of getting a supervisor, you are either put back into the general incoming call system with their computer automatic voice system or you are hung up on altogether.
The last few weeks of my experiences with Hewlett Packard have confirmed to me one thing: I will never buy another Hewlett-Packard product again. There are MANY other manufacturers of laptops out there, HP certainly doesn't have the corner on that market. As for now, however, I am stuck with this laptop and nothing I can do.
Moving on, I then tried to call the higher level manager in Denver, Colorado (he repeated that to me several times, apparently he likes Denver Colorado). I got his voice messaging. I left a message about the high cost of the replacement and what is the point of spending that much money to fix it.
My next search was on Newegg.com. See what a replacement screen actually costs, or at least something close to the amount. Around $90. If I can buy a replacement screen for $90 on Newegg, how much do you think it actually costs the manufacturer who MAKES the screen? Yeah. What a ripoff.
I then moved my search to Craigslist. There are always people on there that advertise for fixing computers. I don't use those services anymore- that's the people fixing desktops of which I no longer need help with fixing. Hardware or software, I can deal with all of it. Laptops? Totally foreign field to me, though, of course, they work no different than a desktop, they are definitely a different deal as far as how they get all of that crammed into that little case.
Anyway, I found a couple of people advertising on their, one of which has his own shop. I already called him: Yes, that's the new screen, I will charge you $125.00 total to replace it. There is a FAR cry of difference between $359 and $125, thank you very much.
I have now filed a complaint with the Better Business Bureau concerning this situation, since they promised to fix this computer and yes, I paid to get that promise fulfilled.
We'll see where this goes in the coming days.
As for now, I can't do anything until Monday to contact the case worker and find out why they think replacing an LCD screen is worth almost the entire cost of the computer. I filed the complaint because they apparently respond to such complaints, as evidenced by what I saw on their BBB profile. However, in the end, I am guessing I will have to have them simply send it back and I will take it to a local person to fix it for a 1/3rd of the cost that they are attempting to charge me for it. This may be one of the few cases where BenB does not win against the company. If so, oh well. I have a pretty good track record of getting things fixed or problems solved - though I am not done with this situation yet.
That's because I found an address for their corporate headquarters and am going to see if there is a local number that will take me to something other than their so-called executive team. Of course, I did end up talking to a higher level manager after insisting on speaking with someone other then this executive team, so I guess if I just call that number back and am relentless, well, you know the story.
Getting annoyed with it, I went back into that email and found a link to their site to check the status of the repair.
Going to that site and inputting the required information, a screen comes up telling me that the LCD screen is cracked and that it was going to cost $359 to repair it.
$359.00??!!!
I then attempted to call the case manager in their executive department - closed on weekends. Then tried calling their main 800 number. Besides the endless prompts - which I have now figured out how to get around - you get routed to either India or the Philippine Islands. Indian accents, as I have repeatedly stated on this blog, are so thick and heavy it is often times difficult to understand anything they are saying.
I basically got hung up on a couple of times from that side of the world as I asked to speak to someone who actually speak intelligible English. I guess that doesn't go over too well with them.
I then started connected to the Philippine Islands. Their accent is readily recognizable. It has a high-pitched, irritating twang to it. Perhaps the irritation is with the company itself, I don't know, but they don't really speak English too well, either. After 4 more attempts with them, I finally got a lady that - about half English speaking I would estimate.
She gets back on the phone after taking my information which I had to repeatedly give to her and tells me the same thing: cracked LCD screen, you have 2 options. Pay me $359 now, over the phone or we can just send it back to you. Well I can tell you right now that I ain't paying $359 to have a computer laptop screen fixed, I will find some way to get it done cheaper (which I already have, thank you).
I ask to speak to her supervisor, which is when she starts getting cranky with me. Note that I wasn't asking to speak to her supervisor about HER, but about the situation. Here's my guess, and it's probably right on: anytime you end up speaking with a supervisor in that particular company, it's a ding on the rep that couldn't solve your problem. Many companies are like this. Instead of getting a supervisor, you are either put back into the general incoming call system with their computer automatic voice system or you are hung up on altogether.
The last few weeks of my experiences with Hewlett Packard have confirmed to me one thing: I will never buy another Hewlett-Packard product again. There are MANY other manufacturers of laptops out there, HP certainly doesn't have the corner on that market. As for now, however, I am stuck with this laptop and nothing I can do.
Moving on, I then tried to call the higher level manager in Denver, Colorado (he repeated that to me several times, apparently he likes Denver Colorado). I got his voice messaging. I left a message about the high cost of the replacement and what is the point of spending that much money to fix it.
My next search was on Newegg.com. See what a replacement screen actually costs, or at least something close to the amount. Around $90. If I can buy a replacement screen for $90 on Newegg, how much do you think it actually costs the manufacturer who MAKES the screen? Yeah. What a ripoff.
I then moved my search to Craigslist. There are always people on there that advertise for fixing computers. I don't use those services anymore- that's the people fixing desktops of which I no longer need help with fixing. Hardware or software, I can deal with all of it. Laptops? Totally foreign field to me, though, of course, they work no different than a desktop, they are definitely a different deal as far as how they get all of that crammed into that little case.
Anyway, I found a couple of people advertising on their, one of which has his own shop. I already called him: Yes, that's the new screen, I will charge you $125.00 total to replace it. There is a FAR cry of difference between $359 and $125, thank you very much.
I have now filed a complaint with the Better Business Bureau concerning this situation, since they promised to fix this computer and yes, I paid to get that promise fulfilled.
We'll see where this goes in the coming days.
As for now, I can't do anything until Monday to contact the case worker and find out why they think replacing an LCD screen is worth almost the entire cost of the computer. I filed the complaint because they apparently respond to such complaints, as evidenced by what I saw on their BBB profile. However, in the end, I am guessing I will have to have them simply send it back and I will take it to a local person to fix it for a 1/3rd of the cost that they are attempting to charge me for it. This may be one of the few cases where BenB does not win against the company. If so, oh well. I have a pretty good track record of getting things fixed or problems solved - though I am not done with this situation yet.
That's because I found an address for their corporate headquarters and am going to see if there is a local number that will take me to something other than their so-called executive team. Of course, I did end up talking to a higher level manager after insisting on speaking with someone other then this executive team, so I guess if I just call that number back and am relentless, well, you know the story.
Friday, February 10, 2012
I have decided that I am going to go to the special church meeting tonight.
I don't really feel like it, but I feel oddly compelled to go. Which usually means I will definitely get something out of it. What, exactly, I have no clue, but I will find out when I get there, I guess.
Which reminds me, I need a new Bible. My brother gave me $60 cash for Christmas which is still sitting there. I figured to use it for something that I wanted, not needed. Okay, I did say I "need" a new Bible, translate to I WANT a new Bible. Of course, reading the Bible on line is way cool since you can look up as many different versions of any particular scripture you want to search out as you want.
However, the old-fashioned way of reading the Bible is also quite appealing to me. I like reading it both ways, really: online and on paper.
Whatever the case, I must leave soon and need to freshen up a bit.
Later.
ben
I don't really feel like it, but I feel oddly compelled to go. Which usually means I will definitely get something out of it. What, exactly, I have no clue, but I will find out when I get there, I guess.
Which reminds me, I need a new Bible. My brother gave me $60 cash for Christmas which is still sitting there. I figured to use it for something that I wanted, not needed. Okay, I did say I "need" a new Bible, translate to I WANT a new Bible. Of course, reading the Bible on line is way cool since you can look up as many different versions of any particular scripture you want to search out as you want.
However, the old-fashioned way of reading the Bible is also quite appealing to me. I like reading it both ways, really: online and on paper.
Whatever the case, I must leave soon and need to freshen up a bit.
Later.
ben
Friday 2/10/2012
So there it was. Opened up my online account and saw the paycheck with the 2 weeks extra pay in there, shining in all it's monetarial glory.
Wait a minute. It's just money, no glory about it.
I'm going to finish the trailer with the extra money and hopefully have it ready to be moved in the not too distant future.
I'm figuring another $500 should finish the job on it nicely.
2 more years. Geeeeeze. That's how long it is until the car is paid off. Endless car payments. Eternal. Sick of it.
Plans this weekend include continuing work on the trailer roof, I need to get that done now that I have the means to get everything else done on it. That kid I've hired twice now to do a bunch of junk outside that I don't want to do wants to come back. I have stucco paint and I am considering having him paint the wall out front of the house next to the sidewalk and running up alongside the west side.
There is a special church meeting going on tonight that I am considering going to as well. I've also been invited to go to the movies, though it's with a person I have some serious reservations about in several factors of consideration.
My laptop allegedly is getting sent back to me today, at least according to the email I read several days ago. Maybe they have an update email in there. No, nothing yet. Something tells me - based upon my limited experience with this company - that they aren't going to be doing ANYTHING before they say they are going to. I do expect it to get sent out today, however, and if it's not, I'll be going through the phone maze again with them.
And that's it for now, as work day calls and I must be leaving in a few minutes. Lots to do today, too, keep me busy all day long and then some : )
G'day.
ben
Wait a minute. It's just money, no glory about it.
I'm going to finish the trailer with the extra money and hopefully have it ready to be moved in the not too distant future.
I'm figuring another $500 should finish the job on it nicely.
2 more years. Geeeeeze. That's how long it is until the car is paid off. Endless car payments. Eternal. Sick of it.
Plans this weekend include continuing work on the trailer roof, I need to get that done now that I have the means to get everything else done on it. That kid I've hired twice now to do a bunch of junk outside that I don't want to do wants to come back. I have stucco paint and I am considering having him paint the wall out front of the house next to the sidewalk and running up alongside the west side.
There is a special church meeting going on tonight that I am considering going to as well. I've also been invited to go to the movies, though it's with a person I have some serious reservations about in several factors of consideration.
My laptop allegedly is getting sent back to me today, at least according to the email I read several days ago. Maybe they have an update email in there. No, nothing yet. Something tells me - based upon my limited experience with this company - that they aren't going to be doing ANYTHING before they say they are going to. I do expect it to get sent out today, however, and if it's not, I'll be going through the phone maze again with them.
And that's it for now, as work day calls and I must be leaving in a few minutes. Lots to do today, too, keep me busy all day long and then some : )
G'day.
ben
Thursday, February 9, 2012
Body Fat
The contest at work started early last year. It was a contest started by an aspiring salesman to see who could lose the most body fat in a specific time period. It was supposed to end in November. I was has my body fat measured at the beginning of it, in the 18% range. Okay, not great.
Certainly not considering the fact that at one point in my life, I was at 4.9% body fat. I had so little fat on my body that I had people asking: "Do you feel good?". Why, I would ask? "Because you have no fat!".
Those days are gone - although I maintained that kind of body fat until my late 30's.
Well, I got a call from that salesman today: "Hey bro (younger guy, early 20's, usually pretty cool, but we won't go into the "uncool" times), wassup?". If nothing else, it is always good to try and maintain as good a relationship with the people at your employment as you possibly can, even if they are arrogant, condescending, snooty, high-minded. god-like in their own eyes - you get the picture. I am actually not referring to this dude in that context, though. Just saying. I could go into another associate who had an attitude that would take a jackhammer to break today.
Nothing, dude, what's going on? I thought he was going to throw a late delivery at me - which usually doesn't bother me, either, it's all OT for me. "Hey man, I heard you took out that delivery today for me to *****?" I won't name the names of the contractors we deal with, not a good idea, really. Yes, I replied, I am there right now, waiting for them to come unload the truck. "Cool man, thanks!". Okay. "I need to get all of the measurements done for the final tally for the body fat contest, I need to get yours taken today".
Okay. No problem. When I get back, of course. We end that call, he is going to show up and get it over with. I didn't want to be measured, to be honest, looking at myself in the mirror, it seems that I have gained fat, not lost it. I figured I had only increased in my fat content, not lost any. I had brought that up to him that conversation. His reply: "EVERYONE says that, dude, but it's never the case. Everyone has actually increased muscle mass and lost body fat!".
I still didn't believe it, not from appearances. But whatever. I get back to the yard and end up having to go right back out to get a part for someone that needs it immediately. Back again - time to get off the clock. I clock out and go into the room this salesman is in. A large number of people are suddenly using our new facility, lol, it's pretty nice, has plug-ins to access the company intranet in every room (lots of empty rooms in there) and lots of places for privacy to shut doors for those that need it when talking with contractors and such.
I go into the kitchen - this is this guy's preferred room to do his business, lol. I weigh myself, 2 pounds heavier than when I weighed in last year. My weight is up and down but, unfortunately, pretty much stays at the same weight. I say unfortunately because I would like to get it to the low 180's, not the mid 190's. He gets out the calibers and starts taking the measurements. Nothing. Nothing. Referring to my biceps and triceps - lean parts of my body that show no fat. Nothing referring to nothing, not really measurable amounts of body fat there. You pinch the skin and that's what you get, skin. Which I really like considering I am 48 years old.
My stomach? He takes several measurements and then gets to the upper and lower back and then the thigh and then the calf area. He starts telling me I have lost body fat and increased muscle mass.
Noooo, I still don't believe it. He inputs all the measurements into the required fields - lots of them - and then it comes back. My once 18%? Now 14%.
I had to start thinking. Of course. All of that heavy, heavy material that has come in for 2 huge jobs. It isn't like lifting a piece of paper out of a ream. Most of it is large diameter material and is VERY heavy. I force myself, for the most part, to lift it out physically instead of using the forklift to lift it out of there. Not always - if it's jammed into a crate or otherwise an impossible situation, then yes, I let hydraulics take over. But I consider it a workout and that, it is.
So I'm not losing weight because I have been increasing muscle mass. Okay, I can accept that. : )
Certainly not considering the fact that at one point in my life, I was at 4.9% body fat. I had so little fat on my body that I had people asking: "Do you feel good?". Why, I would ask? "Because you have no fat!".
Those days are gone - although I maintained that kind of body fat until my late 30's.
Well, I got a call from that salesman today: "Hey bro (younger guy, early 20's, usually pretty cool, but we won't go into the "uncool" times), wassup?". If nothing else, it is always good to try and maintain as good a relationship with the people at your employment as you possibly can, even if they are arrogant, condescending, snooty, high-minded. god-like in their own eyes - you get the picture. I am actually not referring to this dude in that context, though. Just saying. I could go into another associate who had an attitude that would take a jackhammer to break today.
Nothing, dude, what's going on? I thought he was going to throw a late delivery at me - which usually doesn't bother me, either, it's all OT for me. "Hey man, I heard you took out that delivery today for me to *****?" I won't name the names of the contractors we deal with, not a good idea, really. Yes, I replied, I am there right now, waiting for them to come unload the truck. "Cool man, thanks!". Okay. "I need to get all of the measurements done for the final tally for the body fat contest, I need to get yours taken today".
Okay. No problem. When I get back, of course. We end that call, he is going to show up and get it over with. I didn't want to be measured, to be honest, looking at myself in the mirror, it seems that I have gained fat, not lost it. I figured I had only increased in my fat content, not lost any. I had brought that up to him that conversation. His reply: "EVERYONE says that, dude, but it's never the case. Everyone has actually increased muscle mass and lost body fat!".
I still didn't believe it, not from appearances. But whatever. I get back to the yard and end up having to go right back out to get a part for someone that needs it immediately. Back again - time to get off the clock. I clock out and go into the room this salesman is in. A large number of people are suddenly using our new facility, lol, it's pretty nice, has plug-ins to access the company intranet in every room (lots of empty rooms in there) and lots of places for privacy to shut doors for those that need it when talking with contractors and such.
I go into the kitchen - this is this guy's preferred room to do his business, lol. I weigh myself, 2 pounds heavier than when I weighed in last year. My weight is up and down but, unfortunately, pretty much stays at the same weight. I say unfortunately because I would like to get it to the low 180's, not the mid 190's. He gets out the calibers and starts taking the measurements. Nothing. Nothing. Referring to my biceps and triceps - lean parts of my body that show no fat. Nothing referring to nothing, not really measurable amounts of body fat there. You pinch the skin and that's what you get, skin. Which I really like considering I am 48 years old.
My stomach? He takes several measurements and then gets to the upper and lower back and then the thigh and then the calf area. He starts telling me I have lost body fat and increased muscle mass.
Noooo, I still don't believe it. He inputs all the measurements into the required fields - lots of them - and then it comes back. My once 18%? Now 14%.
I had to start thinking. Of course. All of that heavy, heavy material that has come in for 2 huge jobs. It isn't like lifting a piece of paper out of a ream. Most of it is large diameter material and is VERY heavy. I force myself, for the most part, to lift it out physically instead of using the forklift to lift it out of there. Not always - if it's jammed into a crate or otherwise an impossible situation, then yes, I let hydraulics take over. But I consider it a workout and that, it is.
So I'm not losing weight because I have been increasing muscle mass. Okay, I can accept that. : )
Bills
I had completely forgotten about the new Verizon Wireless account for mobile broadband. I paid the first month plus the next month plus the activation fee. But, I haven't had the laptop in a week now and the bill went into the cobweb sector of my brain.
I don't really know what brought it up in my mind, I didn't receive a notice or a phone call or anything. It just popped up: uh-ohhhh, you have a bill you forgot about. So, finding the paperwork, I call their 800 number and go through the automated system. Turns out it's only 1 day late and also turns out that I am not going to be hit with some sort of outrageous late fee, such as you definitely expect to get hit with with credit card payments that are late.
Caleb informed me that he put in his 2 week notice. Notice to quit work, that is. I mean, he had informed me a few days before that that he was going to quit - in a month or two. Suddenly that is ratcheted up to 2 weeks from now. I didn't say anything to him at the git-go, there are times I tend to speak my mind about things and in this kind of scenario, that probably isn't going to come out sounding like a walk in the park and the person it is intended for probably is going to be offended.
The reason I wasn't happy about this is that I wanted him to sit on it for a month - at least - think about it and perhaps think through all the little paths of "potential consequences" that it can take you through. Otherwise known as analytical thinking. You know, you think things through - well through - and do so for a while - before you make a decision about something as important as quitting your job? Yeah, that little tidbit.
I then asked how much volunteering he was going to be doing at the church - the alleged reason he was quitting his job. Fridays. I bit my tongue. At his age, I was working 2 jobs and burning the midnight oil. Many days would start at 6 am and end at 12 midnight. Now, he's apparently going to go to school, yes, but replace his job with 1 day a week volunteering?
I was good with him replacing the hours he was working to volunteering, yes, I was. I dunno what's going through that boy's head, but I am going to chalk this one up to a learning experience - for him, not me. He is going to find out that being broke and having no money isn't exactly a fun thing. It may also be that if he decides after a bout of being broke that he wants to go find another job, it may not be all that easy to do so. I'm not feeling really compelled to pay his insurance on my other car plus pump gasoline into it for him to drive around. I'll feed him and continue to pay his health care coverage as I have been doing for his entire life, but the rest of it?
Yes, life can smack you in the face and when it does, especially at that age? Look out. He sort of dealt me a hand that I wasn't expecting after he made his initial intentions known. I am not going to hold his hand and lead him through life. At his age, better learn quickly. He already stated his intentions of getting a bicycle and the fact that he won't be able to do Muay Thai anymore. No, I am not paying for his Muay Thai. I had thought this scenario was going to be a weeeee bit different than what is unfolding. I am going to continue to keep my mouth shut about it - but my wallet will also stay shut. The only caveat is that I want to go "sport fishing", they call it, again this year and if he wants to go - providing I am able to save up enough money for such a trip - then I will pay his way for that as I did last year.
Well whatever. I am not going to lose sleep over it. I do think he should have followed the course that he had originally pronounced in stating that it would be a month or two, at least, before he quit.
Moving on? What am I going to move onto. Oh, yes, the initial plan/goal of building a casita. Thank you for reminding me of that, I need to go out and take some measurements, be right back! ROFL!!
Hmmm. I think I could so a 15x20 unit. 300 square feet of space. The design is already in my head. Front door leads into a living/bedroom situation. At the other end is a small kitchen. It does have a microwave, oven with stovetop, refrigerator and sink, just isn't huge. It has cabinet space as well. Small closet to the right upon entry. Bathroom is aligned with the kitchen at the far end. One window, next to the door. Large window, though.
That's it. But plenty and considering a private residence in this location? Should be easily rentable.
That's it.
I don't really know what brought it up in my mind, I didn't receive a notice or a phone call or anything. It just popped up: uh-ohhhh, you have a bill you forgot about. So, finding the paperwork, I call their 800 number and go through the automated system. Turns out it's only 1 day late and also turns out that I am not going to be hit with some sort of outrageous late fee, such as you definitely expect to get hit with with credit card payments that are late.
Caleb informed me that he put in his 2 week notice. Notice to quit work, that is. I mean, he had informed me a few days before that that he was going to quit - in a month or two. Suddenly that is ratcheted up to 2 weeks from now. I didn't say anything to him at the git-go, there are times I tend to speak my mind about things and in this kind of scenario, that probably isn't going to come out sounding like a walk in the park and the person it is intended for probably is going to be offended.
The reason I wasn't happy about this is that I wanted him to sit on it for a month - at least - think about it and perhaps think through all the little paths of "potential consequences" that it can take you through. Otherwise known as analytical thinking. You know, you think things through - well through - and do so for a while - before you make a decision about something as important as quitting your job? Yeah, that little tidbit.
I then asked how much volunteering he was going to be doing at the church - the alleged reason he was quitting his job. Fridays. I bit my tongue. At his age, I was working 2 jobs and burning the midnight oil. Many days would start at 6 am and end at 12 midnight. Now, he's apparently going to go to school, yes, but replace his job with 1 day a week volunteering?
I was good with him replacing the hours he was working to volunteering, yes, I was. I dunno what's going through that boy's head, but I am going to chalk this one up to a learning experience - for him, not me. He is going to find out that being broke and having no money isn't exactly a fun thing. It may also be that if he decides after a bout of being broke that he wants to go find another job, it may not be all that easy to do so. I'm not feeling really compelled to pay his insurance on my other car plus pump gasoline into it for him to drive around. I'll feed him and continue to pay his health care coverage as I have been doing for his entire life, but the rest of it?
Yes, life can smack you in the face and when it does, especially at that age? Look out. He sort of dealt me a hand that I wasn't expecting after he made his initial intentions known. I am not going to hold his hand and lead him through life. At his age, better learn quickly. He already stated his intentions of getting a bicycle and the fact that he won't be able to do Muay Thai anymore. No, I am not paying for his Muay Thai. I had thought this scenario was going to be a weeeee bit different than what is unfolding. I am going to continue to keep my mouth shut about it - but my wallet will also stay shut. The only caveat is that I want to go "sport fishing", they call it, again this year and if he wants to go - providing I am able to save up enough money for such a trip - then I will pay his way for that as I did last year.
Well whatever. I am not going to lose sleep over it. I do think he should have followed the course that he had originally pronounced in stating that it would be a month or two, at least, before he quit.
Moving on? What am I going to move onto. Oh, yes, the initial plan/goal of building a casita. Thank you for reminding me of that, I need to go out and take some measurements, be right back! ROFL!!
Hmmm. I think I could so a 15x20 unit. 300 square feet of space. The design is already in my head. Front door leads into a living/bedroom situation. At the other end is a small kitchen. It does have a microwave, oven with stovetop, refrigerator and sink, just isn't huge. It has cabinet space as well. Small closet to the right upon entry. Bathroom is aligned with the kitchen at the far end. One window, next to the door. Large window, though.
That's it. But plenty and considering a private residence in this location? Should be easily rentable.
That's it.
2/9/2012 Thursday
Not a heckuvalot going on right now.
Not that there always needs to be, lol.
No new news on any tenants - just that one broke the knob off the hot water valve for the shower in the bathroom and left an apologetic message this morning.
Nice. A tenant finally takes responsibility for something. Not that I hold it against that person, I will replace whatever needs to be replaced and that will be the end of that.
Was going to take some measurements yesterday and see how much space I would have for building a casita - but I totally spaced it out. I think I was a bit tired yesterday and just wanted to relax after a long day at work.
Gilbert - the 21 year old tenant - was out on the side of my house taking pics and videos of my ponds yesterday.
He stated he was going to send them to his mother and try to convince her to do her own pond. These small ponds are incredibly easy care/maintenance. Clean out the filters every 2 to 3 weeks or even a month and that's about it besides feeding the fish. Occasionally you have to go through and trim down the plants - I try to give them away whenever anyone wants some - keep the water level up, that's about it.
One of my ponds has a very nice mixture of plants that looks really nice. I do hope we don't get another freeze like last year which about wiped them all out. They eventually grew back but it took 8 months for that to happen.
Anyway, time to be off to work.
G'day.
ben
Not that there always needs to be, lol.
No new news on any tenants - just that one broke the knob off the hot water valve for the shower in the bathroom and left an apologetic message this morning.
Nice. A tenant finally takes responsibility for something. Not that I hold it against that person, I will replace whatever needs to be replaced and that will be the end of that.
Was going to take some measurements yesterday and see how much space I would have for building a casita - but I totally spaced it out. I think I was a bit tired yesterday and just wanted to relax after a long day at work.
Gilbert - the 21 year old tenant - was out on the side of my house taking pics and videos of my ponds yesterday.
He stated he was going to send them to his mother and try to convince her to do her own pond. These small ponds are incredibly easy care/maintenance. Clean out the filters every 2 to 3 weeks or even a month and that's about it besides feeding the fish. Occasionally you have to go through and trim down the plants - I try to give them away whenever anyone wants some - keep the water level up, that's about it.
One of my ponds has a very nice mixture of plants that looks really nice. I do hope we don't get another freeze like last year which about wiped them all out. They eventually grew back but it took 8 months for that to happen.
Anyway, time to be off to work.
G'day.
ben
Wednesday, February 8, 2012
Wednesday 2/8/2012
The more I think about it, the more I am glad that Americredit did what it did. If I end up owing the IRS, so beit. I am not, in other words, thinking that I am going to get any kind of return this year considering that thing being dumped on me.
HP refunded my money for the extended warranty, I was just noticing on my credit card account. I didn't ask them to do that, they offered it. The reason I didn't ask them to do that is because I wanted that coverage. Now that they've done it, I'm going to make sure, once I finally get my computer back - that they are going to give me the free coverage that they claimed they would. If they do that, then all that time spent on the phone with those people will have been worth it.
I received an email from them stating the turnaround to send the computer back will be on the 10th. So much for the expedited service, that thing has been with them since - last week. Oh well, I can live without the thing. Don't necessarily need to be tied down to electronics all the time.
Whatever the case, I have identified the only real place on my property that a small guest quarters could be built. Right smack dab where on of the travel trailers is sitting. No worries, that trailer will be moved out of here soon enough, no later than the end of May. I am going to use the bonus money on my next paycheck to buy the new mattress and microwave for it and probably going to re-carpet the thing as well. My mom thought it looked okay, I am thinking different. It really doesn't look that good to me at all. Not that I am going to live in it, but I want the thing nice and new carpet will definitely make it nice. It doesn't have to be fancy carpet, just new. In fact, I want carpet that hides dirt and can withstand a bunch of dogs on it. lol
Anyway, if I can fit it, I'm thinking something like a 15X15 unit. Not very large, no, but big enough to do what I want with it. If I can find more room than that, great but I don't want the thing to take up the entire side of my house. I have to figure out how big I want the thing before I can begin to calculate how much it is going to cost to build it. Unfortunately, there is a lot of unusable space on my property thanks to the City of Phoenix imposed 25 foot setback from the street out front and 20 feet from the property line in the rear. No permanent structures can be built on any of that - building the thing behind my house would be ideal.
Can't do it because the utilities are running underground back there - gas, electricity, phone, dunno what else. Cable is running down the street.
Well, it's sorta stuck in my mind now that I am going to eventually build this guest house and rent it out for additional income. If it ever comes to fruition, that income will go directly to my savings account.
Whatever the case, the work day is arriving and I must get moving.
Later.
ben
HP refunded my money for the extended warranty, I was just noticing on my credit card account. I didn't ask them to do that, they offered it. The reason I didn't ask them to do that is because I wanted that coverage. Now that they've done it, I'm going to make sure, once I finally get my computer back - that they are going to give me the free coverage that they claimed they would. If they do that, then all that time spent on the phone with those people will have been worth it.
I received an email from them stating the turnaround to send the computer back will be on the 10th. So much for the expedited service, that thing has been with them since - last week. Oh well, I can live without the thing. Don't necessarily need to be tied down to electronics all the time.
Whatever the case, I have identified the only real place on my property that a small guest quarters could be built. Right smack dab where on of the travel trailers is sitting. No worries, that trailer will be moved out of here soon enough, no later than the end of May. I am going to use the bonus money on my next paycheck to buy the new mattress and microwave for it and probably going to re-carpet the thing as well. My mom thought it looked okay, I am thinking different. It really doesn't look that good to me at all. Not that I am going to live in it, but I want the thing nice and new carpet will definitely make it nice. It doesn't have to be fancy carpet, just new. In fact, I want carpet that hides dirt and can withstand a bunch of dogs on it. lol
Anyway, if I can fit it, I'm thinking something like a 15X15 unit. Not very large, no, but big enough to do what I want with it. If I can find more room than that, great but I don't want the thing to take up the entire side of my house. I have to figure out how big I want the thing before I can begin to calculate how much it is going to cost to build it. Unfortunately, there is a lot of unusable space on my property thanks to the City of Phoenix imposed 25 foot setback from the street out front and 20 feet from the property line in the rear. No permanent structures can be built on any of that - building the thing behind my house would be ideal.
Can't do it because the utilities are running underground back there - gas, electricity, phone, dunno what else. Cable is running down the street.
Well, it's sorta stuck in my mind now that I am going to eventually build this guest house and rent it out for additional income. If it ever comes to fruition, that income will go directly to my savings account.
Whatever the case, the work day is arriving and I must get moving.
Later.
ben
Tuesday, February 7, 2012
I'm Sorry, Did You Say I Have To Pay Taxes On My Taxes? Americredit - A Miserable Auto Loan Company
I got 4 of these 1099 forms from the State of Arizona today. They're attempting to tell me that my tax refunds that I received last year from previous years is - taxable income.
Now let me get this straight. I file my TAX returns to the State of Arizona. I get refunds. The next year, during tax season, I get 1099's saying that that is "income". Yes, it's income THAT HAS ALREADY BEEN TAXED and is the return on the OVERPAID taxes!
Whatever.
Americredit. A miserable company, to say the least. I washed my hands of them after the head-on collision that wasn't my fault and the truck was destroyed. A VERY long story I won't bother going into here, but they "repossessed" the destroyed truck - in the impound yard since it had been towed there after the accident - and "gave" it to the insurance company. I had had numerous conversations with them about getting the truck out of the yard and into my driveway, where I would strip the engine and transmission out of it and that would repay the $1,500.00 I had left owing on it. The original loan was for $17,500. I had paid $12,000 on it in payments and the insurance company gave them 10 grand on it.
No sympathy from them and didn't care about the truck. Hindsight being 20-20, I should have just paid the storage fees for the truck and had it towed to my driveway - behind my gate. I was intent on simply the remaining usable parts on the truck and that would have paid off the debt.
Instead, they played some mind games with me that infuriated me and had me on the phone for a long, long time with what eventually got to corporate headquarters. A "man" in Dallas, Texas - some facility there that houses these people for their business - had me wanting to punch his lights out. It is ever-so-loving easy to talk trash and speak insults over a phone, it is never that easy in-person.
Whatever the case, I refused to pay the amount "owing" after they refused to do anything for me. They didn't care, neither did I. When they let the truck go to the insurance company, who called me to inform me that they had been "given" the truck, that was the end of it for me. I have left a lot out here, I would have to write a novel on the situation that unfolded and quite frankly, I don't want to stir all that up within me again.
Today was their final blow. I got a letter from Americredit today. I haven't spoken to them since maybe a few months after that accident and the phone calls transpired. They "forgave" the debt. Great? Not hardly. They reported it as income or whatever to the IRS and sent me a 1099. In other words, I have to pay taxes on that "forgiven" debt. I am not going to report it. The IRS can come back and audit me. Americredit is going to have to prove that the amount they stated is the amount that was "forgiven". The original amount "forgiven" was about $1,499. The amount they are claiming is almost 3 grand.
I contested it from the beginning. I contested it on my credit report. I have never not contested it simply because of the extreme circumstances behind all of it.
I don't expect to get a tax refund this year, in case anyone is wondering. I will file my taxes, but that s*** isn't going on there and when the IRS comes back and demands payment or modifies the return, I am going to fire right back at them. Well, not really fire at them, but inform them of the situation that actually is occurring. Americredit cannot make false claims and they are going to have to provide proof.
The only plus side to this? This nightmare will go away on my credit report. That's right, Americredit has been reporting since August of 2005 that I am "late" on my payment. Well, actually, no payment has been received. It has dinged my credit for almost 7 years now. The legal limit that they could "sue" me in court is 6 years in Arizona. Yeah, that passed a while back. My credit score, after this is reported to the big 3 reporting agencies and after 3 or more months have passed - will rise up quickly. If I have to end up paying the IRS, then I will pay it. This is the one case where I would rather pay the IRS.
Whatever. It's a chapter in the book of my life that I have been wanting to have closed for some time now, but I absolutely REFUSED to give Americredit ANYTHING. You can't refuse the IRS - they will eventually just take it from you and then you will REALLY be hurting if what they take is your lifeblood.
There were several companies that picked up this debt, including one that claims a 99% collection rate. I went to their website after they contacted me on the phone and I basically told them to but off. I thought, not in this case. I figure whatever I was going to get back this year from the IRS will just pay this off and if I have to write them a check, so beit.
Better to have this monkey off my back than to attempt to let it go forever.
Now let me get this straight. I file my TAX returns to the State of Arizona. I get refunds. The next year, during tax season, I get 1099's saying that that is "income". Yes, it's income THAT HAS ALREADY BEEN TAXED and is the return on the OVERPAID taxes!
Whatever.
Americredit. A miserable company, to say the least. I washed my hands of them after the head-on collision that wasn't my fault and the truck was destroyed. A VERY long story I won't bother going into here, but they "repossessed" the destroyed truck - in the impound yard since it had been towed there after the accident - and "gave" it to the insurance company. I had had numerous conversations with them about getting the truck out of the yard and into my driveway, where I would strip the engine and transmission out of it and that would repay the $1,500.00 I had left owing on it. The original loan was for $17,500. I had paid $12,000 on it in payments and the insurance company gave them 10 grand on it.
No sympathy from them and didn't care about the truck. Hindsight being 20-20, I should have just paid the storage fees for the truck and had it towed to my driveway - behind my gate. I was intent on simply the remaining usable parts on the truck and that would have paid off the debt.
Instead, they played some mind games with me that infuriated me and had me on the phone for a long, long time with what eventually got to corporate headquarters. A "man" in Dallas, Texas - some facility there that houses these people for their business - had me wanting to punch his lights out. It is ever-so-loving easy to talk trash and speak insults over a phone, it is never that easy in-person.
Whatever the case, I refused to pay the amount "owing" after they refused to do anything for me. They didn't care, neither did I. When they let the truck go to the insurance company, who called me to inform me that they had been "given" the truck, that was the end of it for me. I have left a lot out here, I would have to write a novel on the situation that unfolded and quite frankly, I don't want to stir all that up within me again.
Today was their final blow. I got a letter from Americredit today. I haven't spoken to them since maybe a few months after that accident and the phone calls transpired. They "forgave" the debt. Great? Not hardly. They reported it as income or whatever to the IRS and sent me a 1099. In other words, I have to pay taxes on that "forgiven" debt. I am not going to report it. The IRS can come back and audit me. Americredit is going to have to prove that the amount they stated is the amount that was "forgiven". The original amount "forgiven" was about $1,499. The amount they are claiming is almost 3 grand.
I contested it from the beginning. I contested it on my credit report. I have never not contested it simply because of the extreme circumstances behind all of it.
I don't expect to get a tax refund this year, in case anyone is wondering. I will file my taxes, but that s*** isn't going on there and when the IRS comes back and demands payment or modifies the return, I am going to fire right back at them. Well, not really fire at them, but inform them of the situation that actually is occurring. Americredit cannot make false claims and they are going to have to provide proof.
The only plus side to this? This nightmare will go away on my credit report. That's right, Americredit has been reporting since August of 2005 that I am "late" on my payment. Well, actually, no payment has been received. It has dinged my credit for almost 7 years now. The legal limit that they could "sue" me in court is 6 years in Arizona. Yeah, that passed a while back. My credit score, after this is reported to the big 3 reporting agencies and after 3 or more months have passed - will rise up quickly. If I have to end up paying the IRS, then I will pay it. This is the one case where I would rather pay the IRS.
Whatever. It's a chapter in the book of my life that I have been wanting to have closed for some time now, but I absolutely REFUSED to give Americredit ANYTHING. You can't refuse the IRS - they will eventually just take it from you and then you will REALLY be hurting if what they take is your lifeblood.
There were several companies that picked up this debt, including one that claims a 99% collection rate. I went to their website after they contacted me on the phone and I basically told them to but off. I thought, not in this case. I figure whatever I was going to get back this year from the IRS will just pay this off and if I have to write them a check, so beit.
Better to have this monkey off my back than to attempt to let it go forever.
Sissoo Trees Revisited
I was delivering one, 24 inch diameter stick of pipe this morning to what turned out to be a nursery - a tree nursery at that. Imagine my delight - I love trees and looking at those 25 foot tall pine trees in boxes, ready to be transported wherever - amazing. I mean there were a LOT of those trees sitting there.
I was talking with the guy that was receiving the pipe - he basically runs this nursery, doesn't own it but he is responsible for the daily operations. He said the economic downturn? At one point those trees would have been worth upwards of 4k, now I could snag one for a grand. That quickly turned that switch to the off position for me, I am not spending $1,000 on a tree plus the cost to have it planted in the ground.
We got on the topic of Sissoo trees and he was all over that. Amazing, wonderful tree, he exclaimed. I said I had at least 20 of them growing on my property - probably more like 30 but whatever - and saw that they grow up to 40 feet. Oh nooooo, he states, they will grow MUCH taller than that. He stated that about 5 years ago, the Sissoo was imported to this area and became instantly popular. He also stated that in about 10 years, those trees were going to be mammoths. No-one has seen any of them around here that big, yet, he continued, because they are new to the Phoenix area.
Ohhhhh. "Expect those trees in your yard to eventually grow to 80 or 90 feet tall". What?!!! "Water them well and often and they will grow enormous". Hmmm, well that got me searching. One source states they can grow up to 82 feet, but usually don't get that big. Yes, the pics that I have seen show them around 40 to 50 feet. Even that is a pretty good sized tree and imagine having 30 of them growing on one, single property!
The wood is apparently valuable as well. It is prized for, supposedly anyway, making furniture with.
The idea that this property will one day have these huge, giant trees all over - and I do mean all over, I planted them on both side, the front and rear of the property - and I won't own the property yet I did ALL of that work to get them and get them planted? Doesn't set well with me. I spent a lot of time, effort and money getting all of this in on my property. Some of those Sissoos are around the 16/17 foot tall range right now. Others much shorter but growing.
Interesting conversation on a dirt road, out in the boonies in Chandler, AZ today.
I was talking with the guy that was receiving the pipe - he basically runs this nursery, doesn't own it but he is responsible for the daily operations. He said the economic downturn? At one point those trees would have been worth upwards of 4k, now I could snag one for a grand. That quickly turned that switch to the off position for me, I am not spending $1,000 on a tree plus the cost to have it planted in the ground.
We got on the topic of Sissoo trees and he was all over that. Amazing, wonderful tree, he exclaimed. I said I had at least 20 of them growing on my property - probably more like 30 but whatever - and saw that they grow up to 40 feet. Oh nooooo, he states, they will grow MUCH taller than that. He stated that about 5 years ago, the Sissoo was imported to this area and became instantly popular. He also stated that in about 10 years, those trees were going to be mammoths. No-one has seen any of them around here that big, yet, he continued, because they are new to the Phoenix area.
Ohhhhh. "Expect those trees in your yard to eventually grow to 80 or 90 feet tall". What?!!! "Water them well and often and they will grow enormous". Hmmm, well that got me searching. One source states they can grow up to 82 feet, but usually don't get that big. Yes, the pics that I have seen show them around 40 to 50 feet. Even that is a pretty good sized tree and imagine having 30 of them growing on one, single property!
The wood is apparently valuable as well. It is prized for, supposedly anyway, making furniture with.
The idea that this property will one day have these huge, giant trees all over - and I do mean all over, I planted them on both side, the front and rear of the property - and I won't own the property yet I did ALL of that work to get them and get them planted? Doesn't set well with me. I spent a lot of time, effort and money getting all of this in on my property. Some of those Sissoos are around the 16/17 foot tall range right now. Others much shorter but growing.
Interesting conversation on a dirt road, out in the boonies in Chandler, AZ today.
Tuesday 2/7/2012
I'm really, kinda, hating....this presidential run from both side of the aisle. I really don't want to hear any more of it and I am tuning it out for now. I haven't even decided who I want to vote for in the November election - I don't like ANY of the candidates that have any chance of winning right now. The latest news was Obama's reversal in his stance on "super PACs" - the man is a hypocrite and apparently two-faced.
Bash others for doing something but if it helps him out, then commit the same action regardless. I'll write-in vote for Donald Duck before I vote for Obama.
Anyway. I have partially decided on a course of action. If I am staying in this house - and will be stuck in it for a long time if that is my decision versus short-sell, I am definitely going to save up enough money to build a small casita/attached structure - more of a "in-laws suite". It would be completely self-sufficient - meaning the occupants would never have to come into my house for anything. This is all about retirement and finding ways to dump money into an account designed specifically for that alone.
The unit could fetch $500 per month, I am guessing and pay for itself in less than a year. It would have it's own sub-meter for electricity - or perhaps just install a regular meter for it altogether and do M-Power on it. The occupants would have to "fill" a card at a machine to get electricity. Water would have a meter on it running in there - but they would pay me directly for water bills - or not - I don't know how much water one or a couple of people living in a small place would use in a month, probably not enough to have to worry about it.
That, at the moment, will stand as Plan B, since I haven't yet made up my mind about short-selling the place. And likely won't for a while. I am still trying to determine what kind of place I could rent after leaving this property. Another thought would be to simply save up enough money for a enough of a down payment and get a second house. But that would take a long time to save up, say, 20k. Which is where a casita would come in handy. At $6,000 per year, I could rack up 20 grand relatively quickly. Meaning, taking all the money from that casita earnings and stuffing it into a savings account.
I have so many ideas running around in my head, no idea what to do here.
Oh, I do have on great idea: time to go to work : )
G'day.
ben
Bash others for doing something but if it helps him out, then commit the same action regardless. I'll write-in vote for Donald Duck before I vote for Obama.
Anyway. I have partially decided on a course of action. If I am staying in this house - and will be stuck in it for a long time if that is my decision versus short-sell, I am definitely going to save up enough money to build a small casita/attached structure - more of a "in-laws suite". It would be completely self-sufficient - meaning the occupants would never have to come into my house for anything. This is all about retirement and finding ways to dump money into an account designed specifically for that alone.
The unit could fetch $500 per month, I am guessing and pay for itself in less than a year. It would have it's own sub-meter for electricity - or perhaps just install a regular meter for it altogether and do M-Power on it. The occupants would have to "fill" a card at a machine to get electricity. Water would have a meter on it running in there - but they would pay me directly for water bills - or not - I don't know how much water one or a couple of people living in a small place would use in a month, probably not enough to have to worry about it.
That, at the moment, will stand as Plan B, since I haven't yet made up my mind about short-selling the place. And likely won't for a while. I am still trying to determine what kind of place I could rent after leaving this property. Another thought would be to simply save up enough money for a enough of a down payment and get a second house. But that would take a long time to save up, say, 20k. Which is where a casita would come in handy. At $6,000 per year, I could rack up 20 grand relatively quickly. Meaning, taking all the money from that casita earnings and stuffing it into a savings account.
I have so many ideas running around in my head, no idea what to do here.
Oh, I do have on great idea: time to go to work : )
G'day.
ben
Monday, February 6, 2012
Monday 2/6/2012
Randy, my next door neighbor, is moving. 350 man has irritated him to the point that he bought some junky, old mobile home the next street over or some deal like that. Yes, indeed. This is the effect of bad neighbors: you don't want to live next to them. Not that Randy is a stellar example of clean living. He is also a hoarder. I know, you think I am exaggerating. At one point, his back yard was nothing but sea of used, rusted old cars; refrigerators, this that and the other thing.
The junk was so densely packed in there, there were some places that you would have to climb over cars to get anywhere. Get the picture? Hoarders. Anyway, he is moving all of his junk to his "new" property, where I am sure he will live in filth and squalor all over again. So, is he going to build a house on the property next to me or leave it vacant? No clue. Don't really care at this point. 350 man is now bugging his neighbors on the other side of him. Those people are older folks that have lived here a long time now.
I dunno, but when that Injunction Against Harassment runs out, if that guy tries to start trouble with me again, I will be right back down at the court house and will file for yet another Injunction is all I can say about that.
How does it feel to be 48 years old? The same as 47, lol. I think the "hurdle" age for me will be when I hit 50. 2 years until that, I can wait, thanks.
Whatever the case, another full work week en-queue. I'm hopeful to get that Safe Driver bonus in my paycheck coming on Friday. I mean, I am trying to simply avoid Highway Patrol - almost got a nice inspection last week at a rest area that was full of them doing inspections - I got out of there JUST in time. One dude had just finished an inspection and was hurrying to get ready for the next one, or so it appeared, I would have been that next one. No thanks. Got out of there in a hurry.
Funny that they will come into a rest area and bother truck drivers who are either trying to sleep or just simply go to the bathroom. Well, it's not funny at all, actually, I think it's a load of BS. They'll go into truck stops, too, doing the same thing. Regardless, the only way to not get warning from them about whatever on your truck is to avoid them like the plague. I mean, seriously. A truck that has brand new rubber; good brakes; no broken lugs; no cracks in the suspension or anywhere else; no air leaks - they will find something to write you up on. Such as a fire extinguisher with a broken strap. The thing is on the floor, anyway, but they want to make an issue out of it.
If I am still with the same company through this year - I have no reason to believe I won't but who knows, I can't predict the future - I want that bonus again cause' next time? I get 2 weeks pay and perks points. Those points are good to use in a HUGE catalog that is filled with all kinds of stuff. I don't know how many points a driver gets for his 5th safe driver award, but I would certainly like to find out.
Well, work day approaches. I am going to be watching 350 man's place now a bit more. See what his intentions are now that Randy is gone. Is he going to try and buy that property, too? I sincerely hope that if Randy wants to sell it, he does NOT sell it to that freak. If I had the money, I would definitely buy it just to keep that guy away from me. Stick an old mobile on it and rent it.
Anyway, g'day.
ben
The junk was so densely packed in there, there were some places that you would have to climb over cars to get anywhere. Get the picture? Hoarders. Anyway, he is moving all of his junk to his "new" property, where I am sure he will live in filth and squalor all over again. So, is he going to build a house on the property next to me or leave it vacant? No clue. Don't really care at this point. 350 man is now bugging his neighbors on the other side of him. Those people are older folks that have lived here a long time now.
I dunno, but when that Injunction Against Harassment runs out, if that guy tries to start trouble with me again, I will be right back down at the court house and will file for yet another Injunction is all I can say about that.
How does it feel to be 48 years old? The same as 47, lol. I think the "hurdle" age for me will be when I hit 50. 2 years until that, I can wait, thanks.
Whatever the case, another full work week en-queue. I'm hopeful to get that Safe Driver bonus in my paycheck coming on Friday. I mean, I am trying to simply avoid Highway Patrol - almost got a nice inspection last week at a rest area that was full of them doing inspections - I got out of there JUST in time. One dude had just finished an inspection and was hurrying to get ready for the next one, or so it appeared, I would have been that next one. No thanks. Got out of there in a hurry.
Funny that they will come into a rest area and bother truck drivers who are either trying to sleep or just simply go to the bathroom. Well, it's not funny at all, actually, I think it's a load of BS. They'll go into truck stops, too, doing the same thing. Regardless, the only way to not get warning from them about whatever on your truck is to avoid them like the plague. I mean, seriously. A truck that has brand new rubber; good brakes; no broken lugs; no cracks in the suspension or anywhere else; no air leaks - they will find something to write you up on. Such as a fire extinguisher with a broken strap. The thing is on the floor, anyway, but they want to make an issue out of it.
If I am still with the same company through this year - I have no reason to believe I won't but who knows, I can't predict the future - I want that bonus again cause' next time? I get 2 weeks pay and perks points. Those points are good to use in a HUGE catalog that is filled with all kinds of stuff. I don't know how many points a driver gets for his 5th safe driver award, but I would certainly like to find out.
Well, work day approaches. I am going to be watching 350 man's place now a bit more. See what his intentions are now that Randy is gone. Is he going to try and buy that property, too? I sincerely hope that if Randy wants to sell it, he does NOT sell it to that freak. If I had the money, I would definitely buy it just to keep that guy away from me. Stick an old mobile on it and rent it.
Anyway, g'day.
ben
Sunday, February 5, 2012
Sunday/Birthday/Superbowl Sunday 2/5/2012
It has been a pleasant surprise to receive dozens and dozens of Happy Birthday wishes on my main Facebook account. : )
I had myself talked into staying home from church this morning, but something told me to go - so I did. Good service. Ended a bit early as they were having their yearly - corporate meeting or whatever that is required with a quorum of members to be present and vote on board members and such.
Well, I am not a member of that church. I was going to go through the class and make it official, but they cancelled on me at the last minute as other people who were going to come were sick and had to cancel out. That was months ago, I have heard nothing since. Since I couldn't vote and have no say in any of it, I decided not to stay for it.
Instead, my Standing Rib Roast is less than an hour from being done. However, another tenant made bacon wrapped hotdogs with all kinds of fixin's and I ended up eating 2 of them. I am not hungry, whatsoever at this point, good thing for refrigerators and the ability to store such. Doesn't matter, I am sure Mark and Lynnette will partake : )
_________________________________________
Roast turned out very nice. Giants win the Superbowl. Cool birthday.
Church - sermon - definitely challenged me today.
I'm intrigued, to say the least.
But - life goes on. Work tomorrow, the stark reality of it.
I have considered going back to the missionary life.
I don't remember it being any worse than having to deal with the day to day pressures of having a home, job and all that goes with it. You don't own anything, but then again, what do I really own anyway? A couple computers, TV's that I could care less about, dogs that I do care about - not unfortunately thank you, umm, some guns, an old car, a 5th wheel travel trailer. I don't own the house, the bank owns it and will own it for 30 years - which I highly doubt I am going to stay here that long.
Wow.
Okay.
A nice day, regardless.
G'nite.
ben
I had myself talked into staying home from church this morning, but something told me to go - so I did. Good service. Ended a bit early as they were having their yearly - corporate meeting or whatever that is required with a quorum of members to be present and vote on board members and such.
Well, I am not a member of that church. I was going to go through the class and make it official, but they cancelled on me at the last minute as other people who were going to come were sick and had to cancel out. That was months ago, I have heard nothing since. Since I couldn't vote and have no say in any of it, I decided not to stay for it.
Instead, my Standing Rib Roast is less than an hour from being done. However, another tenant made bacon wrapped hotdogs with all kinds of fixin's and I ended up eating 2 of them. I am not hungry, whatsoever at this point, good thing for refrigerators and the ability to store such. Doesn't matter, I am sure Mark and Lynnette will partake : )
_________________________________________
Roast turned out very nice. Giants win the Superbowl. Cool birthday.
Church - sermon - definitely challenged me today.
I'm intrigued, to say the least.
But - life goes on. Work tomorrow, the stark reality of it.
I have considered going back to the missionary life.
I don't remember it being any worse than having to deal with the day to day pressures of having a home, job and all that goes with it. You don't own anything, but then again, what do I really own anyway? A couple computers, TV's that I could care less about, dogs that I do care about - not unfortunately thank you, umm, some guns, an old car, a 5th wheel travel trailer. I don't own the house, the bank owns it and will own it for 30 years - which I highly doubt I am going to stay here that long.
Wow.
Okay.
A nice day, regardless.
G'nite.
ben
Saturday, February 4, 2012
Running Over A Bicyclist
This would be a trucker's nightmare. Running over a pedestrian, bicyclist or otherwise someone in or on a small vehicle. I know a trucker whose trailers tandems ran clean over the head of a teenaged boy. Wasn't the trucker's fault, but - it messed that driver's head up rather permanently. He quit truck driving altogether, he simply couldn't handle it anymore. It wasn't just the fact that he had killed the boy, he also ended up seeing this kid's brains all over the asphalt.
Dicey. Scary. Unnerving are a few words that describe what hit me the other day, in traffic, in the semi.
I was in a dual left hand turn lane. I had seen the group of bicyclists cruising down the street before I got to the light, but they were on the right side of the road. I got up to the left hand turn lane and sat there, looking around, waiting for the light to turn green.
If you are going to sit in the blind spot of semi truck while sitting on a bicycle next to it in traffic and expect the driver to avoid running you over, you might want to rethink that plan.
I have watched bicyclists all over the place doing some very stupid moves in traffic. Some of these people think they have the right to cut off machinery that - they are no match for. I read and hear in the news about bicyclists getting killed frequently in these parts, there is a reason for that. Number one, motorists are not paying the same attention to the road as they once were. The electronic s*** has taken their attention off of the road. Number 2, the extreme, almost arrogant attitudes that I see cyclists have and using while riding down the road.
I am NOT one of those drivers that isn't paying attention. Especially when driving the truck. Too much happens too quick and you have to be all over it before something really bad happens, like running cars and this and that over.
The problem on this particular occasion is that I could not SEE these bicyclists, they must have been RIGHT next to the truck in the blind spot. Wherever they were, they most definitely should not have been there. When the green arrow came up, I was moving right off the start. The next thing I know, a bike is hurling off to the side, out in front of the same traffic that was also waiting at that light. The green arrow and the regular light came on at the same time, meaning all the south bound lanes could take off. This guy was swerving around with cars who also didn't expect what happened attempting to avoid running over him.
It was pretty shocking to see this dude attempting to save his own life while he was laughing at the cars that were swerving to avoid hitting him. ???? What was THAT all about? Laughing at the cars that don't want to hit him? It was all a big JOKE to this dude!!! I'm serious, this dude is swerving his bike in the middle of hte lanes attempting to avoid traffic that is attempting to avoid him and he's out there laughing at everyone!!
Dicey. Scary. Unnerving are a few words that describe what hit me the other day, in traffic, in the semi.
I was in a dual left hand turn lane. I had seen the group of bicyclists cruising down the street before I got to the light, but they were on the right side of the road. I got up to the left hand turn lane and sat there, looking around, waiting for the light to turn green.
If you are going to sit in the blind spot of semi truck while sitting on a bicycle next to it in traffic and expect the driver to avoid running you over, you might want to rethink that plan.
I have watched bicyclists all over the place doing some very stupid moves in traffic. Some of these people think they have the right to cut off machinery that - they are no match for. I read and hear in the news about bicyclists getting killed frequently in these parts, there is a reason for that. Number one, motorists are not paying the same attention to the road as they once were. The electronic s*** has taken their attention off of the road. Number 2, the extreme, almost arrogant attitudes that I see cyclists have and using while riding down the road.
I am NOT one of those drivers that isn't paying attention. Especially when driving the truck. Too much happens too quick and you have to be all over it before something really bad happens, like running cars and this and that over.
The problem on this particular occasion is that I could not SEE these bicyclists, they must have been RIGHT next to the truck in the blind spot. Wherever they were, they most definitely should not have been there. When the green arrow came up, I was moving right off the start. The next thing I know, a bike is hurling off to the side, out in front of the same traffic that was also waiting at that light. The green arrow and the regular light came on at the same time, meaning all the south bound lanes could take off. This guy was swerving around with cars who also didn't expect what happened attempting to avoid running over him.
It was pretty shocking to see this dude attempting to save his own life while he was laughing at the cars that were swerving to avoid hitting him. ???? What was THAT all about? Laughing at the cars that don't want to hit him? It was all a big JOKE to this dude!!! I'm serious, this dude is swerving his bike in the middle of hte lanes attempting to avoid traffic that is attempting to avoid him and he's out there laughing at everyone!!
Saturday 2/4/2012
What kind of craziness is it that American Express has "no preset spending limit"?!!!
I know you have to pay the entire amount charged every month, but what if someone decides to go on a spending spree with the intent of not paying it? Naaah, they must have some kind of built in system to identify a person doing such and stopping it before it goes out of control.
I have had the card for a week, sitting there wondering whether I should activate it or not. I am going to give it a try. Use it for groceries and gas, if such places accept such cards and set a limit at $200 per month. Use it only for things I would have used my debit card for and make sure I set that money aside as I charge it on the card. Let the thing build up points for a while and then see if it's even worth having the thing or not. I mean, really, that's the only thing this card is good for: building up points and using them for whatever you can get with them. It is not a credit card, really, since you can't run a balance on terms with interest over time. At least, that's how I see it.
Meanwhile, the fight is on. Continue to have money taken out on a weekly basis, automatically, from checking account to savings account. The battle? To not touch the savings. So far, I have managed not to do that. But no guarantees, lol.
And if I'm staying on this property - still haven't decided that one or not yet - it is going to need more revenue generated from it. I have toyed with this idea for a couple of years now but have done nothing about it. That's because it isn't going to be exactly cheap to do, which is to build a small guest house otherwise known as a casita in these parts.
Basically a kitchenette design with a living/bedroom area combined, a small kitchen and a small bathroom with shower only, no bathtub. How many people take baths anyway. Lots, I'm sure, but no-one that lives in this house takes baths, only showers. Anyway, I can build one for about 5k if I do most of the work myself. Would take less than a year to pay itself back. I'm going to start looking at plans on the internet - have to have a set of plans to build anything in this city and pay for a permit, too - and start calculating what it will cost.
Caleb knocked on my bedroom door last night, just as I was going to go to bed.
He had some news for me.
He has decided that in the next month or two, he is going to quit his job and go volunteer at the Salvation Army church that he goes to.
How is he going to survive, you ask? My son is going to college, full-time. I told him long ago that he can stay with me as long as he is either going to school or working or both. He isn't quitting college.
Don't slam the boy, but if you feel you must, I don't want it written in any comments on this entry or anywhere else on my blog. I have felt since last year when he had that encounter with the Lord that he is called to the ministry and I will fully support him in that.
He will have a place to sleep; he already has a computer tied with my in-home Wi-Fi; I will make sure he has food to eat and he will still have a car to drive.
However, he is going to have to start to explore the world of "living by faith". It isn't a concept. It's a reality that I have lived in the past in trusting the Lord to meet your every need even though there is no foreseeable way for that to occur. As a missionary, I remember, at first, going for extended periods of time without any money. Not even a dime to my name. My needs were met, but I had no spending money. Over time, I had money coming in the mail and was able to do whatever I needed in terms of feeding myself and buying clothes and such.
But there are many, many times when I had nothing and was wondering where my next meal was coming from. The Lord never let me down on that. NEVER. And I will never complain about or regret those days of the time spent serving the Lord full time on the missionary field - at least my own experience. I have said some things about the leadership that was - full of it - of the organization I was with - but that's an entirely different.
From what I can see, Caleb is called to the ministry and he will eventually find that calling and he will, undoubtedly, spend his life serving the Lord. Whether that's as a pastor, an evangelist, a travelling missionary, who knows. Only God knows that and it will be exciting, at least for me, to see where this all leads to. He is taking a first step, on his own, without anyone telling him he needs to do so.
So yes, while he is still with me, I will help him with some things but not all. I want to see him take some steps in faith and let him learn on his own what it is like to ask the Lord for whatever you need and hopefully see those requests answered in whatever way the Lord chooses. This is the kind of thing that grows faith. After a while, it becomes more like knowledge: I know the Lord is going to provide for me, even though there is no way in the natural realm that that is going to happen as far as I can see. God is greater, He isn't broke and He owns everything!
So I am going to encourage him in this endeavor.
Today? Going to buy the other vent I need for the trailer roof and stop by the Chinese buffet on the way back. Oh, so wonderful food. I have never had budget Chinese food at a buffet that is THIS good! I don't do it often, but this is my birthday weekend, so what the hey.
I got my frozen Standing Rib Roast out this morning. I waited a bit long on deciding whether to cook it for my birthday tomorrow. I hope that it being out long enough will thaw it sufficiently.
Tomorrow: My birthday and Superbowl Sunday. There isn't much doubt in my mind who is going to win this particular Superbowl, but I do hope the Giants at least put up a good fight, cause' a blowout Superbowl sucks, really. I do hope the roast is thawed by then, but if it isn't totally thawed, no worries, just takes longer to cook, start it a bit earlier. Yes, been there done that - like the turkey I cooked last weekend. It took 1-1/2 extra hours to cook because it wasn't completely thawed, but it turned out delicious : )
Done for now.
G'day.
ben
Friday, February 3, 2012
Friday 2/3/2012
So, out of the blue, the tenant that was going into the hospital for 6 weeks as of yesterday calls me - yesterday of course. What's up, dude? You in the hospital yet?, having had already resigned myself to the fact that I would not see a penny of rent from that room for 6 weeks - at least.
He says he is coming over in about an hour to give me some money. That's basically the end of the story without going into too much detail, he showed up, handed me X amount of money, I decided to give him a break - the amount he paid versus what is actually owed - and left it at that. I'll take something over nothing is all I am saying.
A sigh of relief. I didn't want to have to dig into the savings account. I have that safe driver award coming, but I won't see that for another 7 days when I get paid again.
Took the computer to the Fed Ex hub yesterday. Got it there in time - it will be at the repair facility today. Allegedly, they are putting a "rush" on it to get it fixed as soon as it shows up in their doorway..........it would be nice to get it back in, ohhh, say a week's time instead of sitting there for Lord only knows how long........
Eye infection not getting any better, despite putting the antibiotic drops in there every day, 3 times per day, as instructed by the doctor. It's blood red in the morning, clears up by the afternoon, gets a bit red by nightfall and then, the next morning, same thing all over again. Plus, it is INCREDIBLY itchy. Hard to keep my fingers off of it.
The news is mostly full of garbage. I am sick of seeing all the junk being hurled around about the Presidential candidates. I haven't made up my mind, yet, who I would want to see in the Oval office, mostly because the top 2 candidates do not appeal to me, at all. Gingrich is just another career politician and Romney has certain elements about him that I don't like. Apparently Santorum has no chance and Ron Paul definitely has no chance, that man will never be the President. Whatever the case, whoever ends up winning the nomination for the GOP, I will vote for that person in the November elections over Obama regardless.
Well, work day approaches, but it's Friday.
G'day.
ben
He says he is coming over in about an hour to give me some money. That's basically the end of the story without going into too much detail, he showed up, handed me X amount of money, I decided to give him a break - the amount he paid versus what is actually owed - and left it at that. I'll take something over nothing is all I am saying.
A sigh of relief. I didn't want to have to dig into the savings account. I have that safe driver award coming, but I won't see that for another 7 days when I get paid again.
Took the computer to the Fed Ex hub yesterday. Got it there in time - it will be at the repair facility today. Allegedly, they are putting a "rush" on it to get it fixed as soon as it shows up in their doorway..........it would be nice to get it back in, ohhh, say a week's time instead of sitting there for Lord only knows how long........
Eye infection not getting any better, despite putting the antibiotic drops in there every day, 3 times per day, as instructed by the doctor. It's blood red in the morning, clears up by the afternoon, gets a bit red by nightfall and then, the next morning, same thing all over again. Plus, it is INCREDIBLY itchy. Hard to keep my fingers off of it.
The news is mostly full of garbage. I am sick of seeing all the junk being hurled around about the Presidential candidates. I haven't made up my mind, yet, who I would want to see in the Oval office, mostly because the top 2 candidates do not appeal to me, at all. Gingrich is just another career politician and Romney has certain elements about him that I don't like. Apparently Santorum has no chance and Ron Paul definitely has no chance, that man will never be the President. Whatever the case, whoever ends up winning the nomination for the GOP, I will vote for that person in the November elections over Obama regardless.
Well, work day approaches, but it's Friday.
G'day.
ben
Thursday, February 2, 2012
Thursday 2/2/2012
It's 222! Meaningless, but someone will make some sort of inference out of it. Oh, wait a minute - no - it IS Groundhog Day! In the area where I live? We'll take permanent winter. We don't care how long winter lasts, it could go on indefinitely and everyone around here would love it.
I have gotten nowhere with Hewlitt Packard - not that I haven't tried. Okay, I have made very slight "ground", if you wanna call it that, but and again, that company has some of the rudest customer service reps. They are right down there with Direct TV. I caught the case manager in a lie, at least that's what I called it and called him out on it. He started hemming and hawing after I made the case - didn't matter. Anyway, the box showed up from Fed Ex yesterday to send the computer to them, but I was too tired to get the thing out and go through all of that.
I will take it to work with me today and possibly pack it up and send it in after work is done.
Meanwhile, the situation with the tenant that had surgery on his wrist. He had gone to his dad's house to recover for a few days before coming back over here. That situation changed dramatically after he called me yesterday and informed me that he was going to have to spend 6 weeks in some sort of rehabilitation facility that has to intravenously inject him with antibiotics. The first thought that came to my mind while he's talking this is the rent. I had a feeling I was going to get a sob story, instead, he tried to jump over that particular portion of the conversation.
I infused it. What about the rent? I don't want to sound like a mean-spirited person, but I have bills to pay. I'm not going to go into all of it. It is the same type of thing I have heard from others in the past. "I shouldn't have to pay or pay full rent since I am not there". People seem to think because they aren't here, using utilities and such, they should either therefore be charged no rent or the rent should be reduced.
People are wrong if they think like that, to put it flatly. You rent the room, it's yours whether you use it or not. It is meaningless whether you stay in it one night per month or every night per month. You agree to pay X amount of money per month for it, there is no discussion of how often you are going to use it because it is completely and totally irrelevant. If you want to cut a deal with someone, go somewhere else.
This conversation digressed, at least from my viewpoint of it because I also had to ask him WHEN I was getting any rent, it was due yesterday. Yeah. 6 weeks from now. My tones probably were getting less and less nice with each tidbit of news I was hearing. He can't come and move out because of his situation, he is physically unable to do anything. This does not absolve him of having to pay the rent. Dunno. I get this feeling that 6 weeks from now, the guy is going to show up, move out while I'm at work or something and not pay a dime. It's happened too many times and I am not sure I am willing to wait that long to get money.
But it is what it is.
_________________________________
All day intermission. I thought I posted this this morning!
So I am at a jobsite this morning, waiting to get the truck unloaded. Caleb calls - a bit unnerved. He's telling me this story of him almost killing another driver in traffic that had occurred 15 minutes before he called me. That old Buick has good rubber and good brakes on it, I made sure of that before he started driving that thing. I don't want to have to come rescue him with a flat tire and I definitely want optimal brakes on that thing in case something like this happens.
Some dude apparently stopped in front of him - on the freeway! I've seen this happen before. Idiots. He said he swerved toward the center wall to avoid crashing into him and then swerved again to avoid the center wall. I asked him how fast he was going. 70mph. Too fast, too close behind the car in front of him, not looking far enough ahead. I'm just glad he didn't smash into the rear of that car. Cops don't care what happened, if you rear-end a vehicle, 99% of the time you are going to get the ticket and blame for the accident no matter what happened unless you have witnesses that can corroborate a story that would give the driver in front of you the ticket instead (such as unsafe lane change/cutting you off going much slower than you are).
That was my guess, anyway and I just got through giving him some driving tips. You don't develop that 6th sense in driving overnight or even in a year's time. The longer you drive, the better equipped you are mentally to be prepared in advance for whatever is going to happen in front of you. But, he must have done something right to stay out of an accident altogether. He said he could smell the rubber from the car's tires because of the skidding. I just went out and checked the tires, no flat spots.
The regional manager out at our new facility today. Cool dude, easy to get along with and not over-bearing. This is the kind of management I can and do respect. Our general manager was escorting him around, he is always very congenial and easy to talk to as well. It makes me wonder how another certain member of higher management even makes it with this kind of quality people above him.
____________________
Wow! The list of things going on over here is too much to get into all of it! Enough is enough, write more tomorrow.
G'nite.
ben
I have gotten nowhere with Hewlitt Packard - not that I haven't tried. Okay, I have made very slight "ground", if you wanna call it that, but and again, that company has some of the rudest customer service reps. They are right down there with Direct TV. I caught the case manager in a lie, at least that's what I called it and called him out on it. He started hemming and hawing after I made the case - didn't matter. Anyway, the box showed up from Fed Ex yesterday to send the computer to them, but I was too tired to get the thing out and go through all of that.
I will take it to work with me today and possibly pack it up and send it in after work is done.
Meanwhile, the situation with the tenant that had surgery on his wrist. He had gone to his dad's house to recover for a few days before coming back over here. That situation changed dramatically after he called me yesterday and informed me that he was going to have to spend 6 weeks in some sort of rehabilitation facility that has to intravenously inject him with antibiotics. The first thought that came to my mind while he's talking this is the rent. I had a feeling I was going to get a sob story, instead, he tried to jump over that particular portion of the conversation.
I infused it. What about the rent? I don't want to sound like a mean-spirited person, but I have bills to pay. I'm not going to go into all of it. It is the same type of thing I have heard from others in the past. "I shouldn't have to pay or pay full rent since I am not there". People seem to think because they aren't here, using utilities and such, they should either therefore be charged no rent or the rent should be reduced.
People are wrong if they think like that, to put it flatly. You rent the room, it's yours whether you use it or not. It is meaningless whether you stay in it one night per month or every night per month. You agree to pay X amount of money per month for it, there is no discussion of how often you are going to use it because it is completely and totally irrelevant. If you want to cut a deal with someone, go somewhere else.
This conversation digressed, at least from my viewpoint of it because I also had to ask him WHEN I was getting any rent, it was due yesterday. Yeah. 6 weeks from now. My tones probably were getting less and less nice with each tidbit of news I was hearing. He can't come and move out because of his situation, he is physically unable to do anything. This does not absolve him of having to pay the rent. Dunno. I get this feeling that 6 weeks from now, the guy is going to show up, move out while I'm at work or something and not pay a dime. It's happened too many times and I am not sure I am willing to wait that long to get money.
But it is what it is.
_________________________________
All day intermission. I thought I posted this this morning!
So I am at a jobsite this morning, waiting to get the truck unloaded. Caleb calls - a bit unnerved. He's telling me this story of him almost killing another driver in traffic that had occurred 15 minutes before he called me. That old Buick has good rubber and good brakes on it, I made sure of that before he started driving that thing. I don't want to have to come rescue him with a flat tire and I definitely want optimal brakes on that thing in case something like this happens.
Some dude apparently stopped in front of him - on the freeway! I've seen this happen before. Idiots. He said he swerved toward the center wall to avoid crashing into him and then swerved again to avoid the center wall. I asked him how fast he was going. 70mph. Too fast, too close behind the car in front of him, not looking far enough ahead. I'm just glad he didn't smash into the rear of that car. Cops don't care what happened, if you rear-end a vehicle, 99% of the time you are going to get the ticket and blame for the accident no matter what happened unless you have witnesses that can corroborate a story that would give the driver in front of you the ticket instead (such as unsafe lane change/cutting you off going much slower than you are).
That was my guess, anyway and I just got through giving him some driving tips. You don't develop that 6th sense in driving overnight or even in a year's time. The longer you drive, the better equipped you are mentally to be prepared in advance for whatever is going to happen in front of you. But, he must have done something right to stay out of an accident altogether. He said he could smell the rubber from the car's tires because of the skidding. I just went out and checked the tires, no flat spots.
The regional manager out at our new facility today. Cool dude, easy to get along with and not over-bearing. This is the kind of management I can and do respect. Our general manager was escorting him around, he is always very congenial and easy to talk to as well. It makes me wonder how another certain member of higher management even makes it with this kind of quality people above him.
____________________
Wow! The list of things going on over here is too much to get into all of it! Enough is enough, write more tomorrow.
G'nite.
ben
Wednesday, February 1, 2012
The Incident At The Electric Wholesale House
I do not get into the same kind of things with my company's vendors - people WE are buying product from - as I will with my own, personal business - just because I don't want them calling my company and starting junk with me through them. Even if I'm "right", I just let most of it go.
So, today is the first time in quite a long time that I simply wasn't going to take the kind of s*** that these people doling out.
So here's the situation. We buy product here and there from this company. Normally, it's the pipe used for natural gas. They sell a lot of other stuff, but that's mostly what we get from them. They have a small yard. To get into that yard, you have to make a very tight turn. Recently, they put a sign up - if you're truck is over 32 foot long or are pulling a trailer over 32 feet long, you must report to the office first before going in.
That sign is directed towards truck drivers that are DELIVERING product there. It's a granted that I have to go in to the will call center first to get the paperwork done and make sure everything is correct. But, I started following the sign's instructions, anyway, just to make sure there were no problems. When I get the paperwork done with them, I then ask them if they want me to stay out there in the parking lot or pull into their yard. Sometimes it's stay out there, sometimes its pull into the yard.
Today, the will call counter man asked the yard man what he wanted me to do - who replied to go ahead and pull into the yard. I heard them both say this, I wasn't dreaming it, it really was spoken. So, I get into the semi and pull around that tight turn and lo and behold, there is another semi in there already. Here's where the trouble starts.
A kid on a forklift - okay, he's somewhere in the 20-25 range, comes up on a forklift and starts telling me that I should have gone into the office first to ask whether I can come into the yard and didn't I bother to read the sign? Yes, I read the sign and yes, I went into the office and THEY instructed me to go into the yard, if you have an issue with that, please take it up with them. I mean, really. This guy goes on and on and on about how I should have gone inside. I wasn't going to waste time with him, I told him about his attitude and that I wouldn't be dealing with it, thanks, got back into my truck and shut the door and completely ignored him.
He drives back to the other end, where a group of them were standing there, glaring at me. Whatever, load my truck and I'll be out of your hair, thank you.
I get back out - I have to loosen up straps to move 2 sticks of pipe on the back of the trailer so the other forklift operator can load the truck. I'm in that process when this long-haired hippie looking dude comes walking up. He gets right in my face and starts in on me. What is your issue. I don't have an issue, what are you talking about. You told my forklift operator that he has an attitude. Yes, I did, he came up to me and told me I should have checked in the front office before coming in here and I informed that I had, indeed, done so and that they told me to come in here. Well how do you call that an attitude? Because he wouldn't shut up. That conversation should have ended when I told him I had gone through your company's procedures and DID check in and did get the okay to come back here.
This guy started getting nasty. Attitude all over his face and verbage. I wasn't backing down. I did nothing wrong, there was no reason, whatsoever, for this guy to be talking to me like this. I finally asked him who his manager is. "I AM the yard manager". Yup, and you are going to pay - I didn't say but I thought. I am the freaking CUSTOMER here.
He started walking off and said: "Well I'm going to let it go THIS time". I wasn't. Too late, too much negativity, to much bullshit from 2 different people over an extremely PETTY matter.
I stopped what I was doing and walked inside the front office - he walked into his warehouse. I looked around for the guy I was dealing with in there, he was nowhere to be seen. I waited for several minutes but - looking out the window, I saw the forklift operator coming up with my pipe. I walked back outside. He couldn't load the truck, it was such a tight squeeze there was no room for that forklift to maneuver that pipe around to load the truck.
I offered to back the truck out of there so he could load it in the parking lot - where they should have said they were going to load it in the first place. If you think getting IN there was difficult, wait til' you try backing up a truck between a building on one side and trucks parked on the other, around a corner through a narrow gate. I didn't get that far before a swarm of people appeared and came out of the warehouse and towards me. The man at the counter that I dealt with was the first one to me.
However, his tones were nothing like that so-called yard manager. We got into a discussion and he informed me that this yard manager thought I was delivering something, not picking something up. So this is how you treat truck drivers bringing materials into your yard. It took me back to the days of doing over-the-road and being treated like so much dog crap. You follow their rules to the nth degree and if you don't, they will give you hell. I heard that and decided it was time to milk this cow.
I looked the man squarely in his face and asked him in a voice that I don't really know how to describe but certainly not of a squeamish person that is going to fall over and bind his legs up into the fetal position if he's talked badly to - Do I need to get MY management involved?. If my management hears out the entire story and what happened, I have no doubt that they would back me up. No, no sir you don't need to do that.
I then informed him and everyone else milling about what really happened versus whatever that yard manager might have told him.
That conversation ended and then I backed the truck out of that yard and yet more people came out there. What's going on? Same story. Your yard manager has an extreme attitude and I did not appreciate it and told them the same story. They - were obviously unhappy about their employee's attitude toward me which was completely unwarranted and apologized profusely. They stated they were going to deal with the situation. They even asked if the guy that was loading my truck was also starting crap with me. No, I said, he was cool, no problems with him. Okay, good, we just wanted to know whether those 2 - referring to the dude that started this with me on the forklift and then the yard manager - had dragged him into it as well.
Meaning they believed me and yes, it was obvious or at least hopeful from the way they were talking - that some heads were going to roll. This isn't exactly the type of economy where you go treating your customers like shit on a log. If I had an "ace in the hole", it was the two times on the 2 occasions that I asked them if I needed to get my management involved, they particularly did not care for that idea, at all.
The whole incident brought back all the memories of being OTR driving - going to a different place every time and never knowing how you were going to be treated once you got there. But when I was in my 20's doing it, I didn't put up with it. If yard personnel were going to talk down to me, they got it right back from me. If they treated me with respect as you would any (well most) human beings, then I showed them the same respect and then some. I used to have them demanding me to unload the truck - for free.
No, I would flatly respond. We're not talking operating a forklift in these particular instances, we are talking about thousands of boxes stacked from floor to ceiling that would have to be unloaded by hand. I was in New York once, they informed me that this 53 foot long, 110 inch high trailer would have to be unloaded by hand and that they weren't going to do it. I called my company who demanded I unload that trailer - for free.
Lol. I was ready to quit. They didn't want to pay me and at that point in my life? I didn't care. I could leave the truck and trailer there, at that dock, get my things, get on a Greyhound and go home. I would tell them it's there, better get a driver over there to deal with it. But it didn't get that far. I informed my company they could pay a lumper to come and unload the truck. They wouldn't pay for that, either. I didn't care. I drove the truck there, that was my job. Loading and unloading trucks? Not my job. I will do it, but for a price.
I then offered to unload the truck myself, but it wasn't going to be anything near free. $200. I figured it would take hours - at least - unload that truck by hand. Not only unload it by hand, but separate it by the demands of the place I was delivering the junk to - they had pre-painted squares with A, B and C painted in them. Obviously, this was Modus Operandi for them. Again, couldn't care less. I did unload that truck, by hand and I did it expeditiously and yes, I got paid $200 EXTRA for doing that.
There are many truck drivers out there that will not touch freight, period. That's fine, too, that's the norm, really for OTR drivers. It isn't the norm for local drivers, but for OTR? They're out there driving 11 hours a day and in their minds, that's enough. I happen to agree after having done it for many years. If you think driving a truck is easy, I invite you to spend a week with an OTR driver and you will get an education.
I left that electrical supply company that also sells natural gas pipe, lol, with the satisfaction that those 2 idiots were going to hear about their actions - actually they had already heard about it before I left the property. I doubt that I will have any problems the next time I go in there - but who knows.
So, today is the first time in quite a long time that I simply wasn't going to take the kind of s*** that these people doling out.
So here's the situation. We buy product here and there from this company. Normally, it's the pipe used for natural gas. They sell a lot of other stuff, but that's mostly what we get from them. They have a small yard. To get into that yard, you have to make a very tight turn. Recently, they put a sign up - if you're truck is over 32 foot long or are pulling a trailer over 32 feet long, you must report to the office first before going in.
That sign is directed towards truck drivers that are DELIVERING product there. It's a granted that I have to go in to the will call center first to get the paperwork done and make sure everything is correct. But, I started following the sign's instructions, anyway, just to make sure there were no problems. When I get the paperwork done with them, I then ask them if they want me to stay out there in the parking lot or pull into their yard. Sometimes it's stay out there, sometimes its pull into the yard.
Today, the will call counter man asked the yard man what he wanted me to do - who replied to go ahead and pull into the yard. I heard them both say this, I wasn't dreaming it, it really was spoken. So, I get into the semi and pull around that tight turn and lo and behold, there is another semi in there already. Here's where the trouble starts.
A kid on a forklift - okay, he's somewhere in the 20-25 range, comes up on a forklift and starts telling me that I should have gone into the office first to ask whether I can come into the yard and didn't I bother to read the sign? Yes, I read the sign and yes, I went into the office and THEY instructed me to go into the yard, if you have an issue with that, please take it up with them. I mean, really. This guy goes on and on and on about how I should have gone inside. I wasn't going to waste time with him, I told him about his attitude and that I wouldn't be dealing with it, thanks, got back into my truck and shut the door and completely ignored him.
He drives back to the other end, where a group of them were standing there, glaring at me. Whatever, load my truck and I'll be out of your hair, thank you.
I get back out - I have to loosen up straps to move 2 sticks of pipe on the back of the trailer so the other forklift operator can load the truck. I'm in that process when this long-haired hippie looking dude comes walking up. He gets right in my face and starts in on me. What is your issue. I don't have an issue, what are you talking about. You told my forklift operator that he has an attitude. Yes, I did, he came up to me and told me I should have checked in the front office before coming in here and I informed that I had, indeed, done so and that they told me to come in here. Well how do you call that an attitude? Because he wouldn't shut up. That conversation should have ended when I told him I had gone through your company's procedures and DID check in and did get the okay to come back here.
This guy started getting nasty. Attitude all over his face and verbage. I wasn't backing down. I did nothing wrong, there was no reason, whatsoever, for this guy to be talking to me like this. I finally asked him who his manager is. "I AM the yard manager". Yup, and you are going to pay - I didn't say but I thought. I am the freaking CUSTOMER here.
He started walking off and said: "Well I'm going to let it go THIS time". I wasn't. Too late, too much negativity, to much bullshit from 2 different people over an extremely PETTY matter.
I stopped what I was doing and walked inside the front office - he walked into his warehouse. I looked around for the guy I was dealing with in there, he was nowhere to be seen. I waited for several minutes but - looking out the window, I saw the forklift operator coming up with my pipe. I walked back outside. He couldn't load the truck, it was such a tight squeeze there was no room for that forklift to maneuver that pipe around to load the truck.
I offered to back the truck out of there so he could load it in the parking lot - where they should have said they were going to load it in the first place. If you think getting IN there was difficult, wait til' you try backing up a truck between a building on one side and trucks parked on the other, around a corner through a narrow gate. I didn't get that far before a swarm of people appeared and came out of the warehouse and towards me. The man at the counter that I dealt with was the first one to me.
However, his tones were nothing like that so-called yard manager. We got into a discussion and he informed me that this yard manager thought I was delivering something, not picking something up. So this is how you treat truck drivers bringing materials into your yard. It took me back to the days of doing over-the-road and being treated like so much dog crap. You follow their rules to the nth degree and if you don't, they will give you hell. I heard that and decided it was time to milk this cow.
I looked the man squarely in his face and asked him in a voice that I don't really know how to describe but certainly not of a squeamish person that is going to fall over and bind his legs up into the fetal position if he's talked badly to - Do I need to get MY management involved?. If my management hears out the entire story and what happened, I have no doubt that they would back me up. No, no sir you don't need to do that.
I then informed him and everyone else milling about what really happened versus whatever that yard manager might have told him.
That conversation ended and then I backed the truck out of that yard and yet more people came out there. What's going on? Same story. Your yard manager has an extreme attitude and I did not appreciate it and told them the same story. They - were obviously unhappy about their employee's attitude toward me which was completely unwarranted and apologized profusely. They stated they were going to deal with the situation. They even asked if the guy that was loading my truck was also starting crap with me. No, I said, he was cool, no problems with him. Okay, good, we just wanted to know whether those 2 - referring to the dude that started this with me on the forklift and then the yard manager - had dragged him into it as well.
Meaning they believed me and yes, it was obvious or at least hopeful from the way they were talking - that some heads were going to roll. This isn't exactly the type of economy where you go treating your customers like shit on a log. If I had an "ace in the hole", it was the two times on the 2 occasions that I asked them if I needed to get my management involved, they particularly did not care for that idea, at all.
The whole incident brought back all the memories of being OTR driving - going to a different place every time and never knowing how you were going to be treated once you got there. But when I was in my 20's doing it, I didn't put up with it. If yard personnel were going to talk down to me, they got it right back from me. If they treated me with respect as you would any (well most) human beings, then I showed them the same respect and then some. I used to have them demanding me to unload the truck - for free.
No, I would flatly respond. We're not talking operating a forklift in these particular instances, we are talking about thousands of boxes stacked from floor to ceiling that would have to be unloaded by hand. I was in New York once, they informed me that this 53 foot long, 110 inch high trailer would have to be unloaded by hand and that they weren't going to do it. I called my company who demanded I unload that trailer - for free.
Lol. I was ready to quit. They didn't want to pay me and at that point in my life? I didn't care. I could leave the truck and trailer there, at that dock, get my things, get on a Greyhound and go home. I would tell them it's there, better get a driver over there to deal with it. But it didn't get that far. I informed my company they could pay a lumper to come and unload the truck. They wouldn't pay for that, either. I didn't care. I drove the truck there, that was my job. Loading and unloading trucks? Not my job. I will do it, but for a price.
I then offered to unload the truck myself, but it wasn't going to be anything near free. $200. I figured it would take hours - at least - unload that truck by hand. Not only unload it by hand, but separate it by the demands of the place I was delivering the junk to - they had pre-painted squares with A, B and C painted in them. Obviously, this was Modus Operandi for them. Again, couldn't care less. I did unload that truck, by hand and I did it expeditiously and yes, I got paid $200 EXTRA for doing that.
There are many truck drivers out there that will not touch freight, period. That's fine, too, that's the norm, really for OTR drivers. It isn't the norm for local drivers, but for OTR? They're out there driving 11 hours a day and in their minds, that's enough. I happen to agree after having done it for many years. If you think driving a truck is easy, I invite you to spend a week with an OTR driver and you will get an education.
I left that electrical supply company that also sells natural gas pipe, lol, with the satisfaction that those 2 idiots were going to hear about their actions - actually they had already heard about it before I left the property. I doubt that I will have any problems the next time I go in there - but who knows.
Tuesday, January 31, 2012
Safe Driver Award
So, this morning, finally, the email came from corporate with the names of those who are going to receive the Safe Driver Award. It is given annually - if you qualify - on the month of your service anniversary. I didn't know what to think all the way up until this morning - til' I got to work and opened up the email.
The email shows 1 year, 2 year - all the way up to as many years a person has been a safe driver. I figured I was at 1 year since I didn't get it last year and it would reset back to 1. Otherwise, I would be at 4 years. I didn't see my name under 1 year so I thought - oh well. I met all the qualifications for it, but for whatever reason, I am not getting it.
I open up the next email from a co-worker in the purchasing department. He says congratulations on the Safe Driver Award. ??? Back to the corporate email. Now I am scouring through all of it, not just 1st year. My name is there - on the 4th year of getting the award!
I had NO idea that it didn't have to be consecutive! I thought that if you didn't get it in any given year, the counter resets to zero and you start all over again. Not! Why is this so grand? Because on your 4th year, you get TWO/2/DOS/week's pay and it stays that way every year after that! 2 weeks pay?!!! Yowsa!!!
I was like, YES!!!
Endeavoring to simply stay away from Highway Patrol at all costs. That's what got me through the last 13 months without a warning from them for whatever - avoid the known hangouts for them like the plague as much as possible. Can't always do that, but at the same time, they can't pull over every truck, in fact, they can only pull over and inspect a small fraction of them. I'm not saying I am driving a dangerous truck. We spent $5,000 on tires about 6 months ago. Brakes are good. No cracks on anything. No leaks of any kind. No nothing - yet if you get pulled over, they seemingly invent things to write you up for. The younger ones are mini-gods. Dictators of their own right. Stalin reborn. Hitler reincarnated.
And you think I am exaggerating. Uh-huh. 25 years of their nonsense, I have a bit of insight not only from my own experiences with them, but from talking to countless other truck drivers and THEIR experiences with them, some of which are truly nightmarish in proportion. I will fight any warning they give me from this point forth - actually starting when my company set forth it's new policy in response to USDOT new regulations - extreme regulations to say the least.
It didn't used to be this hard. Truck drivers were professionals and the motoring public treated them with respect. That is mostly untrue anymore. On both counts. Many people holding the steering wheel of a truck that are far from being any semblance of professional. We used to all dress neatly and smartly. We didn't throw "pee bottles" out the windows. We didn't drive in and out of heavy traffic as if we are operating a tonka toy in a dirt maze. The motoring public doesn't really treat ANY other drivers with respect.
Well whatever. I drove 132 miles today. Doesn't sound like much until you realize it was ALL city traffic. I most definitely earn my pay and by the grace of God - keep out of accidents. I hope it stays that way.
ben
The email shows 1 year, 2 year - all the way up to as many years a person has been a safe driver. I figured I was at 1 year since I didn't get it last year and it would reset back to 1. Otherwise, I would be at 4 years. I didn't see my name under 1 year so I thought - oh well. I met all the qualifications for it, but for whatever reason, I am not getting it.
I open up the next email from a co-worker in the purchasing department. He says congratulations on the Safe Driver Award. ??? Back to the corporate email. Now I am scouring through all of it, not just 1st year. My name is there - on the 4th year of getting the award!
I had NO idea that it didn't have to be consecutive! I thought that if you didn't get it in any given year, the counter resets to zero and you start all over again. Not! Why is this so grand? Because on your 4th year, you get TWO/2/DOS/week's pay and it stays that way every year after that! 2 weeks pay?!!! Yowsa!!!
I was like, YES!!!
Endeavoring to simply stay away from Highway Patrol at all costs. That's what got me through the last 13 months without a warning from them for whatever - avoid the known hangouts for them like the plague as much as possible. Can't always do that, but at the same time, they can't pull over every truck, in fact, they can only pull over and inspect a small fraction of them. I'm not saying I am driving a dangerous truck. We spent $5,000 on tires about 6 months ago. Brakes are good. No cracks on anything. No leaks of any kind. No nothing - yet if you get pulled over, they seemingly invent things to write you up for. The younger ones are mini-gods. Dictators of their own right. Stalin reborn. Hitler reincarnated.
And you think I am exaggerating. Uh-huh. 25 years of their nonsense, I have a bit of insight not only from my own experiences with them, but from talking to countless other truck drivers and THEIR experiences with them, some of which are truly nightmarish in proportion. I will fight any warning they give me from this point forth - actually starting when my company set forth it's new policy in response to USDOT new regulations - extreme regulations to say the least.
It didn't used to be this hard. Truck drivers were professionals and the motoring public treated them with respect. That is mostly untrue anymore. On both counts. Many people holding the steering wheel of a truck that are far from being any semblance of professional. We used to all dress neatly and smartly. We didn't throw "pee bottles" out the windows. We didn't drive in and out of heavy traffic as if we are operating a tonka toy in a dirt maze. The motoring public doesn't really treat ANY other drivers with respect.
Well whatever. I drove 132 miles today. Doesn't sound like much until you realize it was ALL city traffic. I most definitely earn my pay and by the grace of God - keep out of accidents. I hope it stays that way.
ben
Tuesday 1/31/2012
End of month. Meaning work will be pushing to get whatever deliveries we can - out the door.
You gotta love this woman in San Luis (small town in southern Arizona) that was running for mayor, whose name was removed from the ballot. Why? Because she can't proficiently speak, write or understand English. So, she is suing! ROFL!!
This is what it's like living in this part of the U.S. We get people from across the border who move over here and live out their lives - but never bother to learn the language of the land. Instead, they literally demand that companies and governments pander to them and have interpreters or bilingual agents/reps to serve them. They want signs in Spanish and they want everything doubled up - English version and Spanish version. They could care less that they are living in a predominantly English-speaking country.
It's the never-ending story.
Meanwhile, Pannetta is stating that "No options are off the table" concerning Iran and eluding to military action if it comes to that. Yes, Iran needs to be stopped, no, the U.S. doesn't need to take on another war all by itself. That's all I'm saying about it, we don't need to be footing the bill - both financially and at the cost of however many American lives - again.
My battle with Hewlett-Packard has only begun. Although I did make some progress yesterday, the real progress will occur today - hopefully anyway - when I contact corporate and get answers to my questions, especially the question about an appointment made and abandoned by their company. Not only abandoned, but no courtesy-call that they aren't showing. The appointment had literally been cancelled with no rhyme or reason as to why. The individual I spoke with yesterday claimed that replacing the LCD screen has to be done in a clean room, not by an in-home visit from a tech.
I am not a fan of having my pre-work rituals interfered with by anyone. Exactly what is happening right now and extremely irritating. Whatever.
Off to work.
Ben
You gotta love this woman in San Luis (small town in southern Arizona) that was running for mayor, whose name was removed from the ballot. Why? Because she can't proficiently speak, write or understand English. So, she is suing! ROFL!!
This is what it's like living in this part of the U.S. We get people from across the border who move over here and live out their lives - but never bother to learn the language of the land. Instead, they literally demand that companies and governments pander to them and have interpreters or bilingual agents/reps to serve them. They want signs in Spanish and they want everything doubled up - English version and Spanish version. They could care less that they are living in a predominantly English-speaking country.
It's the never-ending story.
Meanwhile, Pannetta is stating that "No options are off the table" concerning Iran and eluding to military action if it comes to that. Yes, Iran needs to be stopped, no, the U.S. doesn't need to take on another war all by itself. That's all I'm saying about it, we don't need to be footing the bill - both financially and at the cost of however many American lives - again.
My battle with Hewlett-Packard has only begun. Although I did make some progress yesterday, the real progress will occur today - hopefully anyway - when I contact corporate and get answers to my questions, especially the question about an appointment made and abandoned by their company. Not only abandoned, but no courtesy-call that they aren't showing. The appointment had literally been cancelled with no rhyme or reason as to why. The individual I spoke with yesterday claimed that replacing the LCD screen has to be done in a clean room, not by an in-home visit from a tech.
I am not a fan of having my pre-work rituals interfered with by anyone. Exactly what is happening right now and extremely irritating. Whatever.
Off to work.
Ben
Monday, January 30, 2012
Okay, I only have..........
...............my mother to blame.
I watched my mom dealing with companies in all kinds of venues when I was a little boy, growing up and standing in awe the way people treated her after she decided she wasn't being treated right. She taught me how to shop, cook, do laundry - most of the things that kids are, mostly, not being taught today.
I didn't really start dealing with companies the way that I do now until the level of service went from industry-wide exemplary to industry-wide - shi***. When America started out-sourcing, that's when my issue with it began. At the time, I didn't care about who had what job where, I had an issue with dealing with people in foreign nations that don't speak fluent or clear English and don't understand or care about the way we think in the U.S. versus the way they think about customer service in places like India, the Philippines, Mexico, etc.
They don't see things the way we do. When you call a customer service number and get a different country, you eventually - very quickly - get an attitude and a voice that over time? You don't even want to hear anymore. You have dealt with them for years, you get to a point where the first sound of their voice is enough to convince you to immediately ask to be connected back to a U.S. incoming call center.
And they mostly do NOT want to do that. The ramifications are obvious and need I really go into it? It would take a book to write out my interactions with these people.
So, I started dealing with a "new" company last week in attempting to get my new laptop computer fixed. Hewlett Packard is hardly new, but I have never had to deal with them before in this manner. Whenever I bought a cheap printer manufactured from their company, well, when it quits working I throw it away and buy another one. At $20 - my latest one was $19.99, bought on Black Friday of 2011, I am not going to bother wasting my time calling them.
My laptop was also bought on Black Friday - I wonder if THAT is even true anymore, probably not (asking the question as to whether the day after Thanksgiving is break-free day for companies) - but it was a FAR greater price-tag than twenty bucks. Today, a repairman was supposed to show up between the hours of 1 and 5 pm. It never occurred and I did not receive a phone call informing me why it didn't happen.
To skip a lot of stuff that I could go into but really don't feel like writing that much information - but it was dealing with people in both India and the Philippines - I finally ended up with a case manager, somewhere right here in the good ole' U S of A. By this point I am miffed and not accepting BS answers or endless transfers. I especially hate the attitude - which at first was exemplified by this individual - that they have all the answers and whatever you have to say means nothing and please shut up and listen - or so it is imputed.
Tim - that's his name - went into his spew. I listened, yes. I did not cut him off, no. I then started to reply to him when - he started to talk over the top of me. Interrupted me, in other words. That is when I lose respect for that person and that is when their problem starts.
It doesn't really matter at this point what Tim offered. His offer was moot. I was supposed to receive a part in the mail by now and then a tech was supposed to come out - today between the hours of 1 and 5 pm - neither of which happened. That didn't happen and now? HP is going to pay. This story isn't over, Tim's answer was nothing more than what should have happened in the first place, not an answer plus compensation.
I will get my computer fixed and I will get compensation. That's the end of it. I haven't actually ARRIVED at that end, yet, but I have ample experience dealing with these kinds of corporations. I will get to the right person, eventually. The amount I paid for my warranty will be given back to me and yes, my computer will be fixed and I won't have to pay any shipping charges, plus it will happen as fast as possible.
I cannot, of course, guarantee that that will happen, but that's what I am after and tomorrow? I will be on the phone as long as it takes. I didn't spend $50 on this computer is what I am saying and it's all of 2 MONTHS old, not 2 years or something old.
Whatever. I did get somewhere with the guy - but it wasn't enough. I am going to search the internet for the phone number I really need to get to and then? That's when I will finally get somewhere with this.
Okay, I left it having a box being sent to me for pre-paid shipping - on their part and having it sent back to them to have it repaired and my warranty money being given back to me. What I am after is all of that plus 2 free years of unlimited warranty service. In the case of a laptop that you are carrying around all over the place? That's worth something to me. I might ask for a discount on some other product as well from their store, who knows. I'm not there yet because........tomorrow isn't here yet.
Goodnight.
ben
I watched my mom dealing with companies in all kinds of venues when I was a little boy, growing up and standing in awe the way people treated her after she decided she wasn't being treated right. She taught me how to shop, cook, do laundry - most of the things that kids are, mostly, not being taught today.
I didn't really start dealing with companies the way that I do now until the level of service went from industry-wide exemplary to industry-wide - shi***. When America started out-sourcing, that's when my issue with it began. At the time, I didn't care about who had what job where, I had an issue with dealing with people in foreign nations that don't speak fluent or clear English and don't understand or care about the way we think in the U.S. versus the way they think about customer service in places like India, the Philippines, Mexico, etc.
They don't see things the way we do. When you call a customer service number and get a different country, you eventually - very quickly - get an attitude and a voice that over time? You don't even want to hear anymore. You have dealt with them for years, you get to a point where the first sound of their voice is enough to convince you to immediately ask to be connected back to a U.S. incoming call center.
And they mostly do NOT want to do that. The ramifications are obvious and need I really go into it? It would take a book to write out my interactions with these people.
So, I started dealing with a "new" company last week in attempting to get my new laptop computer fixed. Hewlett Packard is hardly new, but I have never had to deal with them before in this manner. Whenever I bought a cheap printer manufactured from their company, well, when it quits working I throw it away and buy another one. At $20 - my latest one was $19.99, bought on Black Friday of 2011, I am not going to bother wasting my time calling them.
My laptop was also bought on Black Friday - I wonder if THAT is even true anymore, probably not (asking the question as to whether the day after Thanksgiving is break-free day for companies) - but it was a FAR greater price-tag than twenty bucks. Today, a repairman was supposed to show up between the hours of 1 and 5 pm. It never occurred and I did not receive a phone call informing me why it didn't happen.
To skip a lot of stuff that I could go into but really don't feel like writing that much information - but it was dealing with people in both India and the Philippines - I finally ended up with a case manager, somewhere right here in the good ole' U S of A. By this point I am miffed and not accepting BS answers or endless transfers. I especially hate the attitude - which at first was exemplified by this individual - that they have all the answers and whatever you have to say means nothing and please shut up and listen - or so it is imputed.
Tim - that's his name - went into his spew. I listened, yes. I did not cut him off, no. I then started to reply to him when - he started to talk over the top of me. Interrupted me, in other words. That is when I lose respect for that person and that is when their problem starts.
It doesn't really matter at this point what Tim offered. His offer was moot. I was supposed to receive a part in the mail by now and then a tech was supposed to come out - today between the hours of 1 and 5 pm - neither of which happened. That didn't happen and now? HP is going to pay. This story isn't over, Tim's answer was nothing more than what should have happened in the first place, not an answer plus compensation.
I will get my computer fixed and I will get compensation. That's the end of it. I haven't actually ARRIVED at that end, yet, but I have ample experience dealing with these kinds of corporations. I will get to the right person, eventually. The amount I paid for my warranty will be given back to me and yes, my computer will be fixed and I won't have to pay any shipping charges, plus it will happen as fast as possible.
I cannot, of course, guarantee that that will happen, but that's what I am after and tomorrow? I will be on the phone as long as it takes. I didn't spend $50 on this computer is what I am saying and it's all of 2 MONTHS old, not 2 years or something old.
Whatever. I did get somewhere with the guy - but it wasn't enough. I am going to search the internet for the phone number I really need to get to and then? That's when I will finally get somewhere with this.
Okay, I left it having a box being sent to me for pre-paid shipping - on their part and having it sent back to them to have it repaired and my warranty money being given back to me. What I am after is all of that plus 2 free years of unlimited warranty service. In the case of a laptop that you are carrying around all over the place? That's worth something to me. I might ask for a discount on some other product as well from their store, who knows. I'm not there yet because........tomorrow isn't here yet.
Goodnight.
ben
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