I get it now why this other guy was so adamant about sending the computer in versus having a tech come out and do it: so he could make me eat it. He had claimed that I had verbally abused his buddy associate by using profanity and this, that and the other thing. I calmly replied that I had not used any profanity, not even the hint of it and that she was the one that hung up on me after insisting that I wasn't "her" customer, she therefore couldn't and wouldn't answer my questions.
I could be way off on that guess. The guy clearly didn't want to talk to me, which is unfortunate for him because I will be calling him back and asking him about the extended warranty. I will be calling the manager from Denver back and thanking him for his intervention - once I get my laptop back, that is. Whatever the case, I do expect to see it landing soon.
Umm, I just looked: I finally got automated email apologizing for "delay" (in reality, this thing should have been done and sent back to me by last MONDAY) and that it may take a while longer to get it shipped out to me.
Well I just burned up my pre-work hour and now I have to leave. A huge order to pull this morning, I know the manager didn't get it all done, so I will be busy today : )
G'day.
ben
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