So, the missing tenant that suddenly is no longer missing paid me a portion of the back due rent with the promise to pay the rest Monday. I took it without hesitation. There are reasons, legally, not to take it - but I am not going to worry about that. I take my losses with tenants as they come. I'm also posting ads on Craigslist to fill that room while she's gone.
I have a taker who said they would move in the day it is available - and I said cool if you're serious - but Craigslist is so full of flakes - people who make commitments or say they are coming or whatever and then - nothing. The ads will continue until the day the room is open, available and taken - ie: cash in hand, tenant takes the room. Thank you.
Dug out a piece of rebar that was unearthed during the proces of digging the holes for the ponds. It was in a position where it had to be removed. I had to dig DEEP into the ground to get that thing unstuck. Crazy.
I was at Ace Hardware today to pick up a patch kit for one of the ponds. I ordered it online - cheap, yes, but I couldn't find anything available locally. There were 2 huge tables full of clearance items. The items had already been marked down, now they were half that price. I saw a submersible pump at a ridiculous price. LOW price that is. Yes, I got it. A pond without a pump is basically a glob of green goo. Filter next.
Well, I went to the back after finding that pump to get what I had already paid for - I bought it on the net through Ace site and had them ship it there, keeping shipping costs free. I approached the counter, a man came up to the counter from the back as I was approaching. Behind me came another customer with a sales associate who walked around back and started taking care of his customer.
I moved to a position directly in front of the other guy who was standing there, at the counter, fiddling with some papers. He never acknowledged I was there. Not a single word. I was RIGHT in front of him, 2 feet away. He KNEW I was there, yet he totally ignored me. I stood there for 60 seconds waiting for this man to at least say SOMETHING. He did not and I walked. Went to the front, waited in line to pay for the pump. A lady was handing out popcorn, I asked if the manager was available.
She calls him, doesn't show up. My turn comes to pay for the pump - after several minutes - I pay, still no manager. I decided to wait and see how long it would take for this person to actually meander up to the front and deal with it - but I was also quite annoyed at that point. At Ace Hardware, I have almost ALWAYS encountered smiling employees with great attitudes. They are all about customer service, at least in my dealings with them. Manager shows up 5 minutes later. Low-key, wants to know what's going on. I tell him in a couple of sentences, he asks who it is, I said at that point it doesn't matter and I left. Well, I had asked the lady at the front for the number for the district manager before the store manager had showed up, which, btw, is NOT the general manager of the store.
I am becoming less and less tolerant of forgettable or worse customer service. In this case, definitely worse. I don't GIVE service in such pathetic terms at my work, I expect to receive at least mediocre service wherever I am going. I WANT great service, but as we all know, that is hardly likely at many different types of retail stores these days.
I walked out, called the number, was surprised that anyone answered the phone on a Saturday. It was another Ace store in Tempe where this manager also manages a store. No there, no big deal, figured I wouldn't be able to talk to this person until Monday anyway. Manager wanted to know what is going on, I told him and then asked if how I can get my money back on an internet purchase, he said he could do it, no problem. Showed up - done.
Will I go back to Ace Hardware? Of course, I am thinking this to be a fluke, it is certainly nothing like the 100 other times I've been in there (more than that, I am sure) in my lifetime. Will I get the patch from that store? NO. I have already ordered another one from somewhere else. No big hurry, either. The pond setup will not be ready for water until I get everything needed to keep water flowing and aerated.
The newest tenant, completely changing the subject because I am pretty much already at the "water under the bridge" stage with Ace and the manager apologizing profusely - is bringing her kids here tonight. Should be interesting - if I'm even awake for it, cause' my bedtime is in 1/2 hour and she is working. Her daughter is 3, her son is 7. She sat here today - we were talking - we are both talkers so talking isn't much of a problem - saying how she likes it here, thanked me for letting her in and how much of a release it is to be in a home without all the stress.
That was nice to hear. I don't like living in drama and stress - though tenants sometimes certainly cause such for me. Anyway, she went to work, then to her parent's house to bring her kids here and then - here.
Long break and it's time for me to go to bed.
G'nite.
No comments:
Post a Comment